• Served as a resource to parents and teachers for school and county policies and systems issues. • Managed administrative records, registration and data entry for students.• Initiated problem solving for parents and teachers -- management received positive feedback.• Gave school tours and served as first point of contact for large school.

• Managed nursery staff of twenty-plus personnel for a large Methodist Church of 5000 plus members.• Addressed human resources issues and enforce nursery policies.• Hired staff members as needed.• Educated staff members and parents on nursery policies.• Built relationships with departments church-wide.

• Created effective brochures and marketing collateral for IBM sales employees.• Developed communications summaries.• Maintained IBM marketing standards and procedures.

• Wrote magazine articles and press releases for local Atlanta publications. • Wrote web site copy.

• Managed communications between Hewitt teams and clients such as Sears and Wachovia.• Served as a daily resource to the Hewitt benefits team for all client and health plan and systems communications.• Planned and executed detailed presentations and conference calls on an ongoing basis with each client to ensure that their understanding of Hewitt’s services and systems was clear.• Educated health plans world-wide about complex eligibility process; extensive communications skills needed.• Managed the health benefits annual enrollment process for four large clients.

• Resolved daily issues for benefits, system and HR policies.• Managed national HMO vendor relationships and communications. • Assisted in benefits planning and design for national health and welfare strategies. • Trained human resources representatives in 35 field offices on health and welfare issues including medical, dental, life, disability, retiree medical, HIPAA and Company policies.• Coordinated annual benefits enrollment with vendors, other team members and field HR.• Conducted benefits meetings for acquisition employees for Coca-Cola Enterprises.

• Consulted with employees and line managers on benefits issues.• Administered HMO’s, PPO’s, Life AD&D and LTD plans.• Managed domestic and international employee and carrier relations. • Provided benefits and human resources policy orientations for new employees.• Wrote and coordinated production of summary plan descriptions.