Responsible for growing and building relationships and working with a team of client professionals. Engage and educate clients with our industry leading digital banking solutions. Introduce clients to the various high-tech and high-touch choices they have to do their banking in ways that are most convenient for them.Ensure daily operations are conducted with precision while mitigating risk.

​Processed over the counter transactions.​Held supervisorial limits to approve and review transactions for accuracy and to review ​risk possibilities.Applied problem solving skills to resolve customer inquiries and disputes. Escalated using appropriated channels.

Collaborated with financial center market leaders to ensure proper candidates were hired and onboarded.Analyzed resumes and screened candidates to match desired qualifications.Facilitated interviews. Created official offers to perspective candidates.

Lead a team of associates at two Financial Centers. Facilitated new protocols for “In-store” financial center as Bank of America launched branches in Albertsons grocery stores across California. Diversified time between a brick and mortar store and an “In-store”.