In a fast-paced office environment assist with frontline operations (in person and remotely). Assist faculty, students, and external customers with high quality customer service via email, phone, and in person. Daily respond to a large volume of emails and voicemails regarding software issues, booking issues, questions on how the center functions, eligibility, directions to the location, troubleshoot any problems or issues that arise.Prepare exams for Duke University students with confidentiality. Scan, Save and return exams to instructors - same day turnaround time.Procter High Stakes Exams.

Short Term Grant Position. Over the phone, email, and in person work with faculty and staff to solve issues with insurance benefits, and any other HR issues. Entrusted to handle confidential paperwork for the faculty and staff of Luther College: staff reviews, performance appraisals, and salary information, insurance claims.Reconciled monthly billing statements for Midwest Group Benefits, Luther College’s health care provider. Supervised student workers. Updated the MSDS Safety Book for every department/building on the entire Luther campus.

Short Term Grant Position.Via email and phone helped students and families with issues involving the FAFSA to clarify information for financial aid packaging.Used the FAFSA and tax returns to verify and enter student financial aid data into Datatel Colleague software.

Worked with guests over the phone and in person to help plan and make their visit to the Estate a memorable one.I loved my job helping guests plan their visit and stay at the Biltmore Estate.It was difficult to leave this position. I only left due to moving for my spouse's job.

Provided Athletic staff with review and updates on state and university budget and travel guidelines. Developed and maintained the first “Business Procedures Guidebook” for the Athletic Department.Worked with Division I athletic staff, university personnel, and external vendors on a daily basis to ensure purchase orders were correct, on time and in compliance with state and federal budget guidelines.Account management - processed and maintained purchase orders, check requests, and travel reimbursements for all athletic staff members.Handled ticket sales, purchasing of uniforms, equipment, and reconciling expense budgets, for all team travel.Responsible for making cash and check deposits, in upwards of $100,000, per university and state guidelines