Responsibilities • Enhanced Customer satisfaction by supplying tailor made training packages for retail companies.• Coordinated site surveys and advised recommendations on fresh food department layouts.• Negotiated with Project Managers to ensure smooth delivery and install of equipment.• Facilitated all external training to include equipment, product knowledge and legalities.• Coached Colleagues through on line training and refresher courses.• Generated risk assessments and method statements in line with Health and Safety Policies.• Established Health and Safety practices for the Company.• Successfully recruited for Freelance Trainer roles.• Calculated a training budget for Freelance Trainers expenditures.• Established systems to monitor all Customer accounts on service provided to ensure Customer satisfaction. • Provided expert advice on product testing and holding in line with current Food Handling Procedures.

Responsibilities• Influenced Department Managers to achieve their maximum potentials.• Coached and assessed Department Managers and Assistant Managers in NVQ qualifications.• Implemented new initiatives by motivating store teams.• Optimized sales and reduced waste by monitoring store systems.• Calculated Area sales and profit for all departments.• Executed New Store openings by training Department Managers, setting up department layouts, stock ordering and merchandising. • Coordinated Store refits by providing recommendations on department layouts and liaising with refit teams and Suppliers.• Part of a team of Specialists collaborated to roll out Food To Go concepts across the Country.