Debbie Shaug Email & Phone Number

Mill Valley, California, United States

El Cerrito, Ca

Completed Salesforce ADM 201 certification and partnered with 3 non-profit organizations in migrating legacy data to Salesforce, cloud-based CRM solution. Trained teams and formulated long-term growth strategies. (Concurrent with certification studies and business operations.)► PROJECT PAWS ALIVE, PORT ST. LUCIE, FL, 2018-Present Salesforce administrator: developed profile, rules, and permission deployment strategies. Met security requirements. Employed Agile methodologies in data migration from multiple sources. ► REMERGE, ATLANTA, GA, (PRN) 2018-Present Migrated historical data into Salesforce platform. Trained system administrator in ongoing maintenance. ► CENTERFORCE, MARIN, CA 2019-PresentCentralized and enabled mobile accessibility to program participant information and resources. Developed training content. TOOLS USED: data modeling, data mapping, workflow automation, and object, report, and dashboard design.

Albany, Ca

Managed beginning-to-end strategic planning, execution, and operations, single-handedly, for global retail business – growing from launch to 6-figure annual revenue, with 7% YOY growth. Forged and sustained domestic and international vendor relationships. Created online systems and amplified site traffic.■ Responded to customer preferences offering, and managing, more than 12,000 inventory items. Initiated program diminishing customer returns while boosting customer satisfaction. ■ Forged marketing and promotional partnerships. Collaborated with vendors regarding product development and secured exclusivity and promotional agreements.■ Gained market foothold responding to lower-priced competition with exemplary service. Created and maintained customer relationship management (CRM) database, and email marketing campaigns.■ Defined and optimized website presence, product presentation, and customer experience -- website architecture to site functionality and content.

Albany, Ca

Identified market opportunity and launched online store in incipient stages of ecommerce sales and marketing channel. Negotiated vendor and service-provider contracts.

Managed executive-level interactions and solidified customer loyalty in technology and financial sector roles. Led technical programs, projects, and implementations for more than 13 years. PROJECT MANAGER, MODIS CONSULTING. SAN FRANCISCO, CA (18 month contract)Coordinated technical teams and developed marketing plans and creatives. Managed multiple, concurrent national website design projects -- concept-to-execution. FINANCIAL ADVISOR, PRUDENTIAL SECURITIES, SAN FRANCISCO, CA (3 years)Analyzed and interpreted economic indicators, managed risk, and empowered investors with knowledge. Grew high-wealth client base -- $10 million investor portfolio. PROJECT MANAGER / BUSINESS DEVELOPMENT, MICRO-MRP / KEWILL SYSTEMS PLC, FOSTER CITY, CA (1 year)Led system evaluation process and implementation of –8-12 concurrent projects. Collaborated with C-suite executives and managed 8-12 enterprise resources planning (ERP) solution projects – evaluation to implementation for $25,000 to $200,000 projects. SALES & MARKETING MANAGER, GATES/ARROW DISTRIBUTING, HAYWARD, CA (1 year)Directed overall sales growth and channel development in 12-state region for national UNIX server and software wholesale distributor. Configured $25,000-$400,000 systems.PROGRAM MANAGER, 800-SOFTWARE, CORPORATE SOFTWARE, POINT RICHMOND, CA (8 years)Collaborated with client CIOs and IT directors and managed enterprise relationships with Fortune 100 and Fortune 500 clients. Supported current operations and long-term, business growth initiatives with technology solutions and programs.

Master Of Business Administration - Mba, Corporate Finance

Bachelor Of Science - Bs, Management