Debbie Shaug Email & Phone Number

I build, nurture, and maintain key client relationships and gain trusted advisor status, quickly. Whether defining needs for technical projects, early in my career, or identifying and directing an online retail enterprise, today, my customer-focused approach drives positive results. By creating, implementing, and leading successful initiatives, I solidify customer engagement and retention.Applying expertise earned through multiple Salesforce.com (SFDC) certifications (Administrator ADM 201, Platform App Builder DEV 402 and Service Cloud ADM 261) improved data management, enhanced customer experience, and expanded market reach for multiple organizations.✧ KEY RELATIONSHIPS | ENGAGEMENT | PERSUASION | RETENTION | STRATEGIC PLANNINGUsing technology, I streamline processes, improve services, and assess market analytics. My ability to identify emerging trends informs effective short- and long-term strategies.I develop subject matter expertise, rapidly, and employ communication skills to clearly articulate project, program, and service goals and align cross-functional efforts. My approachability builds solid vendor, stakeholder, and customer relationships.✧ BUSINESS GROWTH | RELATIONSHIP MANAGEMENT | PROBLEM RESOLUTIONDAILY IMPACT INCLUDES: COMMUNICATION & ENGAGEMENT: Building relationships, educating customers, training employees, and partnering with key entities. Establishing service levels and managing public relations via digital, social, and traditional media.STRATEGIC & TACTICAL PLANNING: Mapping beginning-to-end plans, establishing metrics, benchmarks, and goals, and defining scalable operations, policies and procedures.TECHNOLOGY: Salesforce CRM | 3DCart CRM | Adobe Creative Cloud | HubSpot Zendesk | Zapier Google: AdWords, Webmaster Tools, Cloud & G Suite Visio | 123FormBuilder | FormTools | DocParser | Prezi |GoToWebex | GoToMeetings | SQL | HTML & CSS | QuickBooks | Microsoft Office Suite

Listed skills include Leadership, Customer Experience, High Pressure Situations, E Commerce, and 45 others.