The Panel Service team worked with external clients helping them to recruit members into their own online research communities.Responsibilities:• Regular face to face and telephone meetings with EU clients to ensure recruitment projects are running to specifications• Co-ordinating between project managers, sales executive and digital media buyers to ensure successful project execution and delivery• Implementation and monitoring of internal processes to ensure smooth project execution and delivery• Managing and invoicing of clients’ projects• Managing, training and mentoring team of 3 project managers in remote location• Team project planning and reporting

The Partnership team worked with global strategic partners enabling them to build online communities with their (loyalty) members within the SSI Platforms.Responsibilities:• Define project scope, goals and deliverables according to defined timeline and within budget• Plan, execute and deliver global partnership projects• Working with global internal teams to build or develop systems to support partnership product• Project managing the building and implementation of the loyalty community – website, panel, helpdesk, communication• Day to day management, growth and optimisation of existing strategic partnerships• Managing, training and mentoring team members• Lead Product Team Coordinator, defining KPI’s and supporting other coordinators with panel usage• Panel Treatment Coordinator, defining processes and support infrastructure to improve experience and retention of panel respondents

The Operations team worked directly with the clients to deliver the company’s core product, online market research projects.Responsibilities:• Managing of multi-country full service and sample only projects in a high-volume, fast-paced environment• Responsible for whole project trajectory including programming, translation, sample drawing, fieldwork, and data delivery in SPSS, ensuring deadlines managed effectively throughout the entire process• Providing project delivery timelines and effective sample plans• Coordinate with other client services groups, vendors and partners• Key player in creating processes, training materials and training and mentoring staff globally on systems and project management skills• Involved in the testing, roll-out and supporting of in-house CRM system

During my time as a Project Manager I was seconded to the US (Connecticut and California) to train project managers and programmers on internal tools for programming and survey participation. I was also responsible for the mentoring of project managers on day-to-day tasks.

Responsibilities:Software Support• Working within an International IT Development team providing upper level support for job boards and websites• Creating new websites using a content management tool. Maintaining user accounts• Training marketing members worldwide on website maintenance• Co-ordinating launches of new websites• Troubleshooting problems and providing technical support to usersFunctional Analyst• Receiving requests from users for Lotus Notes and Web applications• Understanding customer’s needs and providing functional documentation for the developers to produce the applicationSoftware Quality Assurance• Receiving functional designs and writing test strategies for Web and Lotus Notes based applications• Performing test rounds, logging defects and completing test documentation• Liaising with requestors and development team to get the application ready for production

Responsibilities:• Supervising 6 multi-lingual helpdesk analysts and 1 call dispatcher• Liaising with project managers and training department to help rollout new products throughout the UK, Ireland and Europe• Communicating with other IT departments throughout the US and Europe• Continually reviewing processes and procedures for improvement opportunities• Maintain status reporting on productivity

Responsibilities:• Providing 1st line IT support to internal and external customers via the telephone• Supporting internal customers with the queries relating to hardware, software, internal databases, Lotus Notes e-mail system, printer and network issues and external customers with Microsoft packages• Testing of new and existing software before implementation to users

Responsibilities:• Recruiting temporary staff through a careful screening process, in-depth interviewing and thorough evaluation of skills• Gaining new business through telephone and face-to-face sales activity• Maintaining and developing existing business by investigating additional areas of need• Merchandising candidates and matching their skills and experience to the customer’s requirements• Resolving customer queries, payroll problems, and holiday requests• Maintaining customer and applicant records, and recording sales activities on an internal database, whilst adhering to ISO9002 quality procedures

Responsibilities:Technical Services Administrator• Resolving technical difficulties• Prioritising incoming repairs of cellular equipment• Dealing with warranty and insurance issuesCorporate Customer Services Representative• Named point of contact for major corporate customers working within a BS5750/ISO 9002 environment• Facilitating client’s installations of vehicular mobile equipment• Fault diagnosis and arranging repairs of equipment