Development and Implementation of Learning Pathway for ASM’s• Development of Learning Pathway• Consultation with internal and external service providers• Proposal of specific courses needed• Assist with development of specific courses needed• Pathway to compliment Dealer Engagement Model Development and Implementation of After Sales Development Programmes• Implement of programmes at dealerships• Identify gaps between operational programmes• Consolidate data gathering efforts• Feedback to management• Compile strategic plan - the way forwardModel of engagement through process and behavioral alignment• Visualization of dealer strengths and weaknesses• Identify gaps in operational efficiencies• Implementation of operation programmes at dealerships• Consultation with ASM, Dealer Principal and Service Manager re: Gap analysis• Coaching and mentoring with Dealer Principal, ASM and Service Manager re: identification of problem areas and possible solutionsAdherence to process compliance• Analysis of Mystery Shopper information• Reporting feedback to dealership managementDevelop and implement internal after sales franchise standards• Assess current minimum internal After Sales Franchise standards at dealer level.• Develop profile with current and new minimum requirements for internal Franchise Standards.Development and Implementation of new Service and Parts Operational Programmes at Dealerships• Development of new Service and Parts Programmes to increase Efficiency and Productivity.• Process study to identify wastage in operations at dealerships in Service and Parts Operations.• Development of Training Material to train newly developed programmes• Assist with Implementation at Dealer level• Consultation with developers when designing systems to work hand in hand with newly developed programmes

• Year to date analysis of Dealer CSI results• Analysis per department (Sales and Service)• Analyse and investigate on the job implementation of strengths and weaknesses• Root Cause Analysis – Needs analysis of department efficiencies and documenting findings• Develop and Prioritise short term objectives• Compiling, implementing and monitoring action plans on a monthly basis• Assign accountability to action plan• Compiling a detailed action plans with consensus from all stakeholders• Monitoring of action plans through Regional Representatives• Conduct Focus Sessions• One on One Coaching and Mentoring of dealer staff and regional office staff – on site• Customised programme development per dealership• CSI Specific training and development interventions identified• Reporting to Senior Management on Project progress• Compiling of business reports for Senior Dealer Management and TSAM Management• CSI Effectiveness Programme – Organisational Development• Report Writing

• Design, develop and implement sales learning solutions• Facilitation of learning interventions• Assist with the management of all projects related to sales training in Toyota South Africa.• Consult with all key stakeholders• Manage the training process• Assess competence at the workplace• Project management• Assist with specific projects related to product training in Toyota SA.• Management of Budgets• Microsoft Office• Project leader and involvement of the CSI Effectiveness Project for Dealers

• Liaise with field staff on enrolment status, course attendance, results, etc.• Assist trainers with preparation of course materials.• Receive, record, and co-ordinate course enrolments.• Bookings: flights/accommodation/conference rooms/venues.• Controlling of training tools.• Process debit notes.• Produce certificates and co-ordinate the framing and postage.• Assist trainers with feedback letters to dealers.• Processing of accounts for payment.• Issue monthly training reports.• General office administration and office routine.• Issue weekly Training Reports.• Liase with Dealerships on Enrolment Status, Courses to be attended etc.• Manage Managers Diary manually and electronically and controlling of incoming calls.• Accepting Visitors.• Liase with other Regional Offices on Training performances and Courses and delegates to attend.• Working in excess with GroupWise and a Personal Computer Daily.• Organising of awards evenings.

Processing orders for parts from dealerships.Faxing back orders with sales order numbers on.Liaising closely with dealers.