• Account Manager to Two Key Major Account Hotels in Australia and New Zealand• Sell business applications software/solutions and related services to and maintain relationship with existing accounts.• Manage sales through forecasting, account resource allocation, account strategy, planning and post closure customer support. Develop solution proposals encompassing all aspects of the application.• Participate in the development, presentation and sales of a value proposition. • Negotiate pricing and contractual agreement with Major Accounts• Overall Account Management of the Account from Strategic Planning, Contracts, Communication, Conflict Resolution• Develop deep customer knowledge and influence through forging executive relationships across all lines of business • Generate and achieve quarterly territory forecasts and pipeline requirements; accurately predict revenue on a monthly basis.• Work with clients to develop long term partnership to ensure they remain successful by realizing the full value of their investment and to ensure the client continues to renew contracts• Build ongoing customer relationships to drive renewals, maximize timely renewals, identify/utilise product expansion and up sell opportunities to the client

Project Management of key Hotel IT Software Implementation ProjectsManagement of whole Project life cycle Management of internal and external StakeholdersRisk Management Management of Projects for Global, Regional and Major Independent CustomersEnsure projects are delivered on time, within budget and to required specificationsProject documentation including Project Sign Off, Product Roll-Out Plans and ExpensesChange ManagementStaff appraisals, implementation of Staff Training Plans

Installation of Opera Sales and Catering Full Service, XPRESS, Account Management, Opera Sales and Catering Conference software and IT SolutionsTraining Specialist in Opera Sales and CateringKnowledge of Oracle Report BuilderImplementation of new and existing Product Suites across Australia and New Zealand

Maintained existing Accounts while cultivating and developing new Customer AccountsEvent Management, Pre through Post Convention processesUp-selling and increasing revenue through targeted Sales and Marketing campaignsManaged Special-Interest Market and Corporate groupsEvaluating group business sales and marketing strategy to maximize revenue