As a Care Manager at Trinity Homecare, I partner with the Recruitment Manager to analyse and forecast recruitment requirements, ensuring that our multidisciplinary team meets the care needs of our clients. I provide strong and effective leadership to a geographically dispersed team, supporting and promoting training and development. By establishing and nurturing relationships with external organisations, such as local authorities and care trusts, I advocate for the needs and wishes of our clients. I conduct regular client reviews, evaluate care provisions, and drive ongoing quality improvements.In terms of client management, I personally manage client's expectations throughout their journey, ensuring their needs are met and their well-being is prioritised. I advocate for equality, diversity, and inclusion in our client-centric services, both in daily operations and as part of the Out of House On Call team. I work closely with multidisciplinary clinical teams to plan services and empower clients to participate fully in the development of their support plans.

As a Live-in Carer, I took on the responsibility of hiring, vetting, and training care teams to deliver high-quality care that aligned with our clients evolving needs. I built strong working relationships with solicitors, community mental health teams, and GPs, advocating for the health and well-being of vulnerable individuals. Within a multidisciplinaryteam, I provided coaching and guidance to develop skills and ensure optimal care delivery. Additionally, I oversaw complex operational activities, conducted risk assessments, and maintained open communication with clients families.Client management was a crucial aspect of my role. I delivered comprehensive support services to individuals with complex cognitive and physical challenges, collaborating with nurses and multidisciplinary clinical teams. I closely monitored clients health conditions, administered medications, and created a stimulating home environment that promoted mental agility and well-being. Through effective communication and adaptability, I built strong relationships with individuals with sensory loss and arranged outings to maintain their social well-being.

In my role as an Administrator at Almost All Signs, I coordinated the administration of manufacturing operations, ensuring smooth processes from material orders to product dispatch. I developed a reputation for efficiently solving administrative issues and authored engaging articles and copy for offline and online marketing initiatives. As a budget holder, I managed the purchasing of factory equipment and provided exceptional customer service throughout the entire order processing cycle. Additionally, I supported senior leaders as a Personal Assistant, optimising operational efficiency through data analysis.

Designed and executed a series of new business generation campaigns, creating personalised customer experiences online and offline that built brand recognition, traffic to business websites/store locations and resulting sales. Used influencing skills to deliver a bespoke customer sales experience that resulted in strong up sales KPIs. Built and sustained lasting client relationships employing a consultative sales tactic to achieve R5 million sales/month.

Optimised the administrative requirements of the Building Development Team, leading facilities, project, and construction related administration in a high-pace, operational environment. Built lasting customer and stakeholder relationships

Achieved 10+ years of career growth, initially within the Credit Card division with oversight of credit card purchases, and latterly transitioning through key roles, including as a Project Manager of the first-ever Chip & Pin project in SA. Executed a fast-paced Chip & Pin pilot, educating staff, customers and leading equipment testing prior to service go-live to ensure a seamless and successful service introduction. Worked on a series of projects and initiatives to boost brand loyalty, including via sales and marketing campaigns. Generated significant revenue improvements through key internal reduction of wasteful processes. Guided teams in product merchandising, social media, online and offline marketing activities. Displayed a true client-centric approach that enabled the bank to achieve growth in commercial quarters.

Maintained, clean and orderly reception area to impress visitorsWelcomed guests and clients, delivered polite professional customer services to enhance business reputation. Managed external and internal correspondence. Maintained the day to day running of the front of office.