- Launched and executed a comprehensive global training program for new Finance staff members, streamlining onboarding processes for seamless integration with the quote to cash process - Established an Engagement Team within the Finance Department, gathering volunteers with relevant skill sets and the desire to develop skills for fostering employee engagement- Collaborated with multiple LOBs and the Engagement Team to develop and implement a peer-to-peer recognition programExpert using the following tools: Salesforce CPQ, Dynamics 365 (D365), JIRA, SharePoint, Configure Price Quote (CPQ), Microsoft Office (Word, Excel, Outlook) - Implemented a quality KPI for the Order Management Team, resulting in year-over-year accuracy improvements from less than 90% to over 95% within one year- Initiated a "fun committee" dedicated to fostering a positive work environment by organizing celebratory events for employees' birthdays and work anniversaries- Managed Jira ticket processing and updated internal knowledge base for department-wide information accuracy- Ensured accurate delivery of Saas products to end user - Strategized individual plans for finance representatives, enhancing overall accuracy- Ability to think ahead and anticipate common interruptions into regular work process before they happen- Able to effectively manage performance concerns for individuals who are working below expected standards, can identify areas of improvement and can path out ways to regain successful performanceof time tracking for their immediate team - Is fully aware of compliance and SOX guidelines, can explain the "what", "why" and "how" of compliance and audit needs- Assists managers and above on preparing QBRs, pulling data and developing reports and presentations as directed. Is expected to attend QBR sessions and be on-call to answer questions regarding their functional area as needed

- Managed workforce planning, quality assurance, and weekly coaching for a team of 20+ to maintain consistent support, accountability, and develop a high-performing team- Developed a focus group to embody cultural values facilitating weekly and monthly meetings to cultivate a shared experience and personal growth among team members- Led team meetings, calibrations, and huddles to disseminate business objectives and updates- Conducted coaching 1x1’s, data reviews, quality assessments, and training sessions to enhance team performance, optimize data utilization, ensure quality standards, and cultivate continuous skill development- Collaborated with cross-functional teams to enhance Netflix articles across 13+ Customer Service sites, spanning 100+ countries and serving 140M+ online customers- Participated in the hiring of customer service agents and worked closely with recruiting team to ensure the most effective process was in place to find the best talent

- Managed a team of up to 30 back-office risk agents to maintain the highest standards of risk mitigation and compliance on the site- Worked closely with policy and legal teams to ensure my team was proactively keeping the site as secure as possible while following all laws and compliance standards- Established a team to facilitate global commercial underwriting for eBay's largest business sellers- Conducted weekly quality and coaching sessions with my team to ensure company KPI’s were being met and exceeded- Supervised creation, implementation, and upkeep of a monthly department newsletter, reaching 150+ local employees and global counterparts for consistency and networking- Engaged in teammate hiring and collaborated with recruiting team to optimize talent acquisition processes

Responsible for assisting team supervisor with quality control, coaching, administrative tasks and development of teammates.

Responsible for assisting members of the eBay community with their account security via phones, email, chat.