Debbie West Email & Phone Number

United Kingdom

London Area, United Kingdom

Oxfordshire, England, United Kingdom

Internal communications consultancy on an interim and contract basis, providing specialist support in internal communication audit; change and transformation programme comms and engagement; training and coaching for senior leaders and line managers; focus group facilitation and in-depth research and analysis of communications effectiveness. Sectors supported include technology; finance; housing; charities; utilities and FMCG.Podcast producer, creating bespoke branded podcasts for professional communicators. Providing full podcast strategy, launch and creation services along with post-production and marketing support.Podcasts I produced during this time include - Candid Comms with Rachel Miller;- The Meyler Campbell Podcast; - the award-winning Calm Edged Rebels podcast (seasons 1 - 5)Online learning consultant, producing engaging digital courses for professional educators, coaching organisations and training consultants.

Working with the Next Product Operations team gave me the opportunity to project manage the technical integration of numerous retailers and well-known brands into the successful e-commerce marketplace, Total Platform.In addition to managing stakeholder relationships, this role required the creation of clear technical documentation and the ability to define bespoke development requirements to ensure the reliable exchange of data across multiple partners. It gave me the opportunity to understand the end to end process of integration, testing and troubleshooting messaging code including XML and JSON APIs.Working on the Platform Plus model under the Total Platform initiative has been an exciting journey of growth, from a handful of partners to a large-scale commercial model.

Northampton, United Kingdom

- Engagement Champion for Barclaycard Operations and Technology - promoting a culture of recognition, generating insight into colleague sentiment through global forums and events- Communications lead for the introduction of new technology to Barclaycard colleagues globally; hosting live, interactive events to increase colleague engagement; keeping internal influencers and senior leaders informed through regular stakeholder communications.- Engagement lead for 'Enablement' - one of the key drivers of engagement in Barclaycard; promoting initiatives that led to a positive impact on engagement scores and providing impact reports directly to the CEO - Design and implementation of a successful global change communication campaign to establish the newly formed Business and Performance Management structures in Barclaycard - Authored a key note speech for the Barclaycard Ops & Tech COO, delivered to positive acclaim at the 2016 US Card Payments Forum.

Northampton, United Kingdom

- Internal Communications business partner to a new Managing Director and team of Directors- Established an ongoing dialogue across a global colleague group through regular 'all colleague' events such as video conferences, leader-led learning events and virtual town halls; using online platforms to share real time insights and feedback- Leading the Colleague Engagement agenda, establishing a network of 'site leaders' to ensure all colleagues had a local outlet for their views and identifying key indicators of engagement to track the effectiveness of initiatives. This approach drove a 7 point increase in sustainable engagement in 12 months.- Creating and delivering the communication strategy and collateral for the implementation of new software and working practices for back office teams across the Barclays group. Reaching c8,000 colleagues globally, through a variety of media including video; intranet; leadership education and live events

Northampton, United Kingdom

Cardiff, United Kingdom

London, United Kingdom

Diploma, Internal Communications

Post Grad Certificate, Musicology And Ethnomusicology

Bachelor Of Arts (B.A.) Hons, Humanities