Debbie Whorley Email and Phone Number
Debbie Whorley work email
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Debbie Whorley personal email
Debbie Whorley is a Senior Manager at Allstate Insurance at Allstate. She possess expertise in leadership, customer satisfaction, insurance, process improvement, training and 25 more skills.
Allstate
View- Website:
- allstate.com
- Employees:
- 501
- Company phone:
- +1 417-501-4357
- Company email:
- communitycare@allstate.com
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Senior Operations ManagerAllstate Oct 2018 - PresentNorthbrook, Il, UsBuild, implement and continually improve the future design of Agency and Customer support models. Strive to build consistent and effective experiences and processes for both customer and agencies. • Implemented agency support model, removing service transactions from agency locations and centralizing in Contact Center Teams (Allstate and Vendor)• Partnership with Design, Agency Distribution and Technology to build requirements for both process and technology changes, serve as business SME for Contact Center• Lead Operational Readiness Team focused on rep effectiveness, including process and system productive time o 2021 – September 2022 Operational Readiness Team implemented $4.8M in savings or cost avoidance tactics
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Senior Operations ManagerAllstate Feb 2010 - Oct 2018Northbrook, Il, UsLed, motivated, and supported complaint department consisting of 220+ employees located in multiple locations across the country achieving company established customer resolution metrics• Analyzed prior survey results, identified skill gaps, designed plan to close gaps through education and training, resulting in improved customer satisfaction scores by 8.4% over a two-year period• Decreased average cost per transaction by 3% through process enhancements, efficiency gains, and eliminating unnecessary handoffs• While employed full time, attended college full-time maintaining high performance standards and achieving a 4.0 grade point average
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Senior Support Center ManagerAllstate Sep 2008 - Feb 2010Northbrook, Il, UsLed compliance and quality assurance areas ensuring timely and accurate delivery of projects, products and employee results • Revamped quality standards to focus on customer impacting errors which improved quality results by 2% and employee morale drastically• Improved quality delivery of new projects decreasing system changes by 10% over a three year period• Participated in Talent Acceleration Program (TAP) for leaders. Traveled to Chicago, IL weekly for 2 years and held three new positions within Allstate in the areas of Claims, Technology, and Agency Sales. Gained both additional business acumen and expanded networks. Graduation of program lead to promotional opportunity
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Additional Positions Held Within AllstateAllstate Sep 1987 - Sep 2008Northbrook, Il, UsHeld various positions across multiple lines of business. Rapidly promoted through different positions and increased levels of accountability. Positions include: Frontline Leader, Compliance Specialist, Business Analyst, and Insurance Processor
Debbie Whorley Skills
Debbie Whorley Education Details
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Bluefield CollegeLeadership And Management
Frequently Asked Questions about Debbie Whorley
What company does Debbie Whorley work for?
Debbie Whorley works for Allstate
What is Debbie Whorley's role at the current company?
Debbie Whorley's current role is Senior Manager at Allstate Insurance.
What is Debbie Whorley's email address?
Debbie Whorley's email address is de****@****ate.com
What schools did Debbie Whorley attend?
Debbie Whorley attended Bluefield College.
What are some of Debbie Whorley's interests?
Debbie Whorley has interest in Children.
What skills is Debbie Whorley known for?
Debbie Whorley has skills like Leadership, Customer Satisfaction, Insurance, Process Improvement, Training, Customer Experience, Vendor Management, Change Management, Business Analysis, Business Process Improvement, Call Centers, Crm.
Who are Debbie Whorley's colleagues?
Debbie Whorley's colleagues are Ezell Edwards, Timothy Hunter, Eric E. Stone, Brian Dees, Lssbb, Pmp, Katy Hara, Paula St. Germain, Raul Valdez.
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