Debbie Willits Email & Phone Number

Phoenix, Arizona Area

• Led a virtual team from multiple countries in end to end build out of 16 rack Dual Virtual Private Cloud Data Center in UK. Including, procurement, facilities, support contracts, managing resources, scheduling work, change coordination, inventory and license tracking, installing racks, cabling, DL380s, RX3600's, BLC7000’s with G7/G8 blades, Network Core, Distribution and Access switches, F5 Load Balancer's, D1, D8 Firewalls, 3PAR storage, Tape library, Backups, Monitoring, Security scans, QA testing.• Led 30 DL380’s server expansion of VPC (Virtual Private Cloud) Provisioning system across 3 data centers, including software and application development/testing in parallel with production build.• Supported quarterly releases across all platforms and 21 data centers.

Phoenix

Managed Infrastructure projects. Network Based Fax conversion; Setting up DR site with replication; Evaluating Enterprise Vault effort; Conversion to Server Based Computing

Phoenix, Az Remote/Telecommute

Network redesign for client moving them from shared network to their own secured network in Data Center.

Phoenix, Arizona Area

Managed multiple Infrastructure projects successfully, using project management methodology:Decommissioned/harvested 1,450+ servers, switches, SAN, Powderhorns and other devices across 34 server farms. Working with functional owners, configuration management, asset management, and vendors identifying requirements, planning, executing hardware removal. Saving power, floor space, and updated inventory.•Radia hardware upgrade (172 servers across 25 data centers). Managing schedule and dependencies with parallel software upgrade project to meet both schedules.•20 Print server installs across 11 data center sites•Installed Micro Server Farm, mitigating risks from related network projects and meeting tight schedule by assisting program manager identify resources and requirements for the network projects.•Decommissioned Micro Server Farm rehoming several hundred users to another server farm.•Decommissioned Datacenter (110 servers) after new Datacenter went online. Planned, coordinated, executed with site, server owners, vendors, asset management, config. management and warehouse•Sever farm rack designs with clients for server co-lo’s at 3 datacenters. Requirements gathering, quotes, defining roles between client teams and Infrastructure teams•SAN 4 capacity upgrades leveraging DMX and shelves from decommissioned datacenters to operational sites•File and Exchange migrations after SAN 3 to 4 upgrades and EMC to NetApp solutions.

A leading global technology service company; Managed multiple Infrastructure projects successfully, using project management methodology:Harvested and decommissioned 1,450+ servers, switches, SAN, powderhorns and other devices across 34 server farms. Working with functional owners, configuration management, asset management, and vendors identifying requirements, planning, executing hardware removal. Saving power, floor space, and updated inventory.Radia hardware upgrade (172 servers across 25 data centers). Managing schedule and dependencies with parallel software upgrade project to meet both schedules.20 Print server installs across 11 sitesInstalled Micro Server Farm, mitigating risks from related network projects and meeting tight schedule by assisting program manager identify resources and requirements for the network projects.Decommissioned Micro Server Farm rehoming several hundred users to another server farmDecommissioned Datacenter (110 servers) after new Datacenter went online. Planned, coordinated, executed with site, server owners, vendors, asset management, configuration management and warehouse

A leading global technology service company; Sever farm rack designs with clients for server co-lo’s at 3 datacenters. Requirements gathering, quotes, defining roles between client teams and Infrastructure teamsEmulex driver updatesEMC SAN 3 Switch upgrades – Tech refreshEMC SAN 4 capacity upgrades leveraging DMX and shelves from decommissioned datacenters to operational sites, exchange, file migrationsNet App SAN 3 DM function upgrades, FA, DT’s, racks, migrationsEMC SAN 3 DMX to NetApp SAN 4 upgrades including LUN requirements, backup requirements, applications compatibility with storage, VI MBR aligns, network requirements, Net App hardware, facilities, file and exchange migrations, harvest EMC SAN DMX

Leader in wireless technologies and one of Forbes 100 best managed companies; Managed multiple infrastructure and network projects successfully, including: VPN connectivity with wireless carrier Major Datacenter cut from one data center to another including all datacenter systems and applications without service interruption Migrated iSeries web front end applications to new websphere platform for load balancing, Brought in wireless probe monitors and SS7 monitoring.

Manage multiple infrastructure and network projects including VPN connectivity with wireless carrier, major datacenter cut from one data center to another including all datacenter systems and applications, migrated web front end applications to new platform for load balancing, brought in wireless probe monitors and SS7 monitoring.

Project Management of Infrastructure projects from small to large up to 400 sites $2mill in size. This includes leading project team, managing schedules, communication, risks, issues, scope, change, implementation. I also tracked chronic defects, identifying gaps in server rebuilds and improvements in internal defect processes. Coordinated escalations and issues including data migration and hardware removal for high visibility client storage migration project and an action plan to drive compliance of datacenter standards. Arranged timely shipping of recovery tapes for New Orleans Hurricane restoration efforts, avoiding interruption of service during disaster.

A leading global technology service company; (Secret Clearance) Using accepted project management processes, coordinated and led 20 SAN and MSinfrastructure projects from planning through implementation. Worked with SAN Data Management prioritizing workload and validating quality change requests. Ensured timely approval of SAN teams change requests. Tracked chronic defects, identifying gaps in server rebuilds and improvements in internal defect processes. Coordinated escalations and issues including data migration and hardware removal for high visibility client storage migration project and an action plan to drive compliance of datacenter standards.Arranged timely shipping of recovery tapes for New Orleans Hurricane restoration efforts, avoiding interruption of service during disaster.Successfully managed the $1.2 million migration of two enterprise business critical applications to new hardware. Led a $1.7 million network project upgrading software and hardware across 300 sites

Identify and fulfill needs of clients buying and selling real property. Market Survey value and trends. Prospect for leads, build client relationships, and show properties. Negotiate Purchase Agreements. Oversee all aspects of real estate transaction from acceptance to closing, including property inspection, disclosures, walk through, dealing with lender and escrow. Manage personal web site as marketing tool. $914,000 in sales.

One of the largest and most respected telecommunications companies in the world; Conducted Problem, Service and Incident management for all IT network, system, database, facilities and application outages organization wide, across 8 major Datacenters, including but not limited to Legacy IBM Mainframe, HP/IBM Midrange, Unix, Microsoft, Oracle, Cisco, Middleware, eCommerce,.

Coordinated incident management teams, including driving resolution of outages, managing change activity, handling higher-level escalations, conducting post-mortems, problem management and process improvement meetings and leading service improvement projects for chronic defects. Managed Network change activity. Led initial IT Operations project consultations with clients, assessing technology and funding requirements. Participated in overall development of Problem/Incident/Service Management Team (what is now called ITIL) into an integral and valuable part of IT. Trained, mentored and coached team members. Worked as client advocate- business units.Orchestrated seven complete datacenter recoveries after major power failures, minimizing impact to service levels. Acted as DR resource, including directing recovery efforts, assessing risk, determining technical support required, orchestrating/directing actions of multiple clients, cross organizational technology groups and vendors simultaneously across numerous system recoveries.20% reduction in network outages by tightening the window in which network change could be preformed. Co-authored first Change Management Processes in IT Coordinated technology requirements and costs estimates for 47 Datacenter projects across various platforms within one year.Escalated passage of 50 NT projects with Asset Management through the funding and equipment delivery processes within two months by prioritizing projects and facilitating cooperation among several technology organizations.60+% improvement in sales performance of Consumer Marketing by resolving performance issues with critical DSL application. Resulted in VP commendationSaved resources and improved customer service by establishing communications forum between Helpdesk and Operations to expedite priority one issue resolution.Successfully guided team through two corporate mergers involving disparate corporate cultures and systems.

Conducted real-time problem/service management for all IT Network, System, and Application outages organization wide. Coordinated restoration teams, including driving resolution of outages, handling higher-level issues, conducting process improvement meetings, and coordinating change activities. Led initial IT Operations project consultations with clients, assessing technology and funding requirements. Trained, mentored, and coached team members. Continually monitored status of projects and changes in technology for team. Worked on service issues and projects with multiple business units as well as cross functional technology teams in Enterprise Solutions(application/development) and IT Operations (system and network).