Debbie Wise Email & Phone Number

4701 S 19Th Tacoma, Wa

University Place

I handle each and every transaction with warmth, compassion and understanding of your needs. From the smallest starter home to the largest luxury estate, you can rest assure that your home sale or purchase will be in the best possible hands, from start to finish. With my experience and expertise, I will lead you to a quick and easy closing.

University Place, Wa

Tacoma, Wa

Noteworld

Increase sales productivity by creating, maintaining and supporting salesforce.com database and procedures used by the regional sales team.Proactively seek out sales leads by calling potential clients and logging call results into salesforce.com database.Collaborate with sales and operations team to accurately prepare and respond to bid requests in a timely manner for potential job opportunities.

Company re-organized and my position was eliminatedIncreased profitability and internal work flow by directing a team of developers to successful completion of Russell's $1.7 million data delivery tool.Interacted with clients, sales, operations and service teams to create requirements documentation used as a guide in developing new delivery tool. To understand marketplace needs, product vision and strategy.Collaborated with design, marketing, compliance, legal and IT teams through research and development of Russell's data delivery tool increasing user efficiencies both internal and external.Authored internal and external 'application user guide', procedures, and best practices used to support client service, operations, users and business effectiveness. Conducted in depth training sessions for multiple internal teams on use of Russell's new data delivery application.For a seamless transition, developed roll out plan to convert Russell's 3000+ clients from legacy delivery system to new system.Negotiated support plan and service level agreements between product vendor and internal clients to ensure Russell has the proper world wide application supported needed.Served as liaison between Russell service teams and application vendor, to establish and maintain effective working relationships. Managed and monitored necessary documents needed to recover delivery system in the event of a disaster. Debbie Homeyer

Interacted with clients, sales, operations and service teams to create requirements documentation used as a guide in developing new delivery tool. To understand marketplace needs, product vision and strategy.Collaborated with design, marketing, compliance, legal and IT teams through research and development of Russell's data delivery tool increasing user efficiencies both internal and external.Authored internal and external 'application user guide', procedures, and best practices used to support client service, operations, users and business effectiveness. Conducted in depth training sessions for multiple internal teams on use of Russell's new data delivery application.For a seamless transition, developed roll out plan to convert Russell's 3000+ clients from legacy delivery system to new system.Negotiated support plan and service level agreements between product vendor and internal clients to ensure Russell has the proper world wide application supported needed.Served as liaison between Russell service teams and application vendor, to establish and maintain effective working relationships. Managed and monitored necessary documents needed to recover delivery system in the event of a disaster.

Using effective team building skills,managed a team of 5 technical support analysts; assisted in career path development and performed annual performance reviews in a honest and timely manner. Provided consistently high quality technical support by responding efficiently and effectively to both internal and external clients using Russell's business applications and systems.Orchestrated the installation of multiple internal software applications done on both network environment and PC.Intermediary between clients, service and software development team for input on software enhancement ideas to increase usability and functionality of Russell's proprietary applications.

Department merged with Mellon BankDecreased travel costs by creating network installation guide used by external IT departments for installing Russell's software application. Provided sound and timely solutions on the usage of multiple Russell applications used by internal and external investment manager clients.Assisted internal and external IT associates on network and PC installation of multiple internal software applications.Maintained help desk call tracking database used to track problem trends used for product enhancements.

Accepted a position back at RussellUsing effective team building skills managed a team of 5 technical support analysts; assisted in career path development and performed annual performance reviews in an honest and timely manner. Provided consistently high quality technical support by responding efficiently and effectively to both internal and external clients using Russell's business applications and systems.Orchestrated the installation of multiple internal software applications done on both network environment and PC.Increased efficiencies by implementing WebEx tool used for client training and troubleshooting purposes. Working with cross functioning work groups, facilitated various projects including the roll out of business applications/systems to new user groups and/or new functionality to existing user groups.Intermediary between clients, service and software development team for input on software enhancement ideas to increase usability and functionality of Russell's proprietary applications.

Accepted position at Russell InvestmentsProvided technical support for 100+ users on a Novell Network including 5 remote sites. Built and maintained client and internal associates PC's. Served as Network administrator by setting up new users, directories and granting appropriate permissions for all users.Installed and supported internal software applications on Novell Network.Organized and conducted training sessions on various software applications for both internal and external users.