Debbie Deegan Email & Phone Number

Englewood, Colorado, United States

Successfully manages a portfolio in MS Excel of Retail customers for collection purposes.- Maintains good customer relations and to proactively seek and correct issues before they arise.- Ensures payments and credits are posted to the appropriate systems accurately. - Provides Excel statements to facilitate account balance resolution and account reconciliation.- Resolves Retail payment deductions, inquiries and requests in a timely manner.- Works closely with the Sales, Customer Service and EDI Billing Group.- Prepare remittance, validate deductions and assign proper GLs for Cash Applications upload purposes.

Colorado

SaaS company - Analyze and audit data in Excel format from reporting systems to ensure correct billing rates for audio conference calls that were entered in the billing system. - Request corrections from rate entry group as necessary via Salesforce ticketing system - Manual billing for products that were unable to be integrated through the regular system process.- Updated pricing for Annual, Monthly and Project billing (fixed price/milestone and time & materials) in the billing system.- Retrieved billing/rate data to organize for credit processing.- Special Billing projects as assigned by the Director of Billing.

Broomfield, Colorado

Ensure that the orders and data from Sales, Service Activation and CPMs are entered correctly into the billing system. Responsible for validating and submitting customer requested service orders into various order entry systems. Resolving Wholesale Customers billing disputes and inquiries, worked closely with the Sales, Service Activation, key account groups, and Billing Operations to ensure timely order execution and payment remittance.- Resolved Wholesale Customers billing disputes and inquiries in a timely manner. Dark fiber, colocation, cross connects, HSIP Usage and Voice.- Validated and submitted customer requested credits for billing issues, 10K credit approval limit.- Worked closely with the Sales, Service Activation, key account groups to ensure successful and timely order execution and accuracy.- Ensure that payments and credits are posted to the appropriate systems accurately. Payment reconciliation, cash applications and accounts receivable.- Maintain good customer relations and to proactively seek and correct issues before they arise.- Member of the Fun committee.

Broomfield Colorado

Successfully handled collections for a portfolio of Government agencies. Accountable for performing collection calls, account reconciliations and facilitating resolution of billing disputes in a timely manner. Exercised sound judgment while performing assigned duties in accordance with established department and company policies and procedures. - Collect past due customer balances in a manner that reinforces the company’s commitment to superior customer service while meeting and exceeding performance goals. - Resolve account reconciliations and facilitate resolution of AR issues and billing disputes in a timely, efficient manner.- Communicate collection issues to the appropriate company contact in a timely manner.