Debbie Hernandez Email & Phone Number

Remote

Key Responsibilities:•Implementation Support: Guided clients through the implementation process of various HCM products, including UKG, Paycor, and Paylocity.•Dual Maintenance: Assisted clients with dual maintenance, ensuring smooth transitions and accurate data synchronization between systems.•Data Validation: Conducted thorough data validation to ensure data accuracy and integrity during and after implementation.•Test Payrolls: Supported clients in running test payrolls to… Show more Key Responsibilities:•Implementation Support: Guided clients through the implementation process of various HCM products, including UKG, Paycor, and Paylocity.•Dual Maintenance: Assisted clients with dual maintenance, ensuring smooth transitions and accurate data synchronization between systems.•Data Validation: Conducted thorough data validation to ensure data accuracy and integrity during and after implementation.•Test Payrolls: Supported clients in running test payrolls to verify system functionality and accuracy.•Module Assistance: Provided expert assistance with various modules such as applicant tracking systems, performance management, timekeeping, onboarding/offboarding, and other HR needs.•Optimization and Audits: Helped clients optimize their current HCM products by performing audits of their databases and reviewing module setups in comparison to their employee handbooks.•Client Support: Offered ongoing support to clients, addressing their HR needs and ensuring they maximize the value of their HCM solutions.Key Achievements:•Successfully supported numerous clients through the complex implementation process, ensuring timely and efficient transitions.•Enhanced data accuracy and system functionality through meticulous data validation and test payrolls.-Improved client utilization of HCM products by providing comprehensive support and expertise in various modules.•Conducted thorough audits and reviews, helping clients optimize their systems and align module setups with their organizational policies. Show less

Remote

Specialized in: Brand photography, family photography, content videography, and content photography.Proficient in: ShowIt Web Design for website development, brand design (logos, mockups, color palettes, typography), and full brand identity creation.Digital Marketing Expertise: Assisted clients with CRM setup, Pinterest, Instagram, and Facebook social media marketing, including graphic design, content scheduling, analytics review, and hashtag research.Key… Show more Specialized in: Brand photography, family photography, content videography, and content photography.Proficient in: ShowIt Web Design for website development, brand design (logos, mockups, color palettes, typography), and full brand identity creation.Digital Marketing Expertise: Assisted clients with CRM setup, Pinterest, Instagram, and Facebook social media marketing, including graphic design, content scheduling, analytics review, and hashtag research.Key Achievements:Successfully launched new websites for clients using ShowIt Web Design.Increased client social media engagement through targeted content strategies and hashtag optimization.Developed comprehensive brand identities that aligned with clients' vision and goals.Skills:-Photography (Brand, Family, Content)-Videography-Web Design (ShowIt Web Design)-Brand Design (Logo, Mockups, Color Palettes, Typography)-Digital Marketing (Social Media, CRM, Analytics)-Content Creation and Scheduling-Hashtag Research Show less

Remote

Key Responsibilities:•Client Implementation: Spearheaded the implementation of workforce management (WFM) solutions for mid-market manufacturing clients, adhering to a structured 22-week model.•API Integration: Managed and facilitated the setup of APIs between UKG Pro and WFM, ensuring seamless data flow and integration.•Project Management: Coordinated and managed project timelines, ensuring all milestones were met and projects were delivered on time.•Go-Live Support:… Show more Key Responsibilities:•Client Implementation: Spearheaded the implementation of workforce management (WFM) solutions for mid-market manufacturing clients, adhering to a structured 22-week model.•API Integration: Managed and facilitated the setup of APIs between UKG Pro and WFM, ensuring seamless data flow and integration.•Project Management: Coordinated and managed project timelines, ensuring all milestones were met and projects were delivered on time.•Go-Live Support: Provided comprehensive support to clients during the critical phases of time go-live and payroll go-live, ensuring a smooth transition and successful deployment.•Client Communication: Acted as the primary point of contact for clients, delivering expert guidance and resolving any issues that arose during the implementation process.•Mentorship: Mentored and supported WFM consultants, sharing expertise and fostering professional growth within the team.•Training and Documentation: Developed and delivered training materials and sessions to clients, ensuring they were fully equipped to utilize the WFM solutions effectively.•Continuous Improvement: Identified areas for improvement in implementation processes and contributed to the development of best practices and standardized procedures.Key Achievements:•Successfully implemented WFM solutions for numerous mid-market manufacturing clients, consistently meeting project deadlines and exceeding client expectations.•Ensured seamless API integration between UKG Pro and WFM, enhancing data accuracy and operational efficiency.•Provided critical support during go-live phases, resulting in smooth transitions and minimal disruption to client operations.•Mentored and supported a team of WFM consultants, contributing to their professional development and the overall success of the implementation projects. Show less

Remote

Experienced Implementation Consultant responsible for utilizing best-in-class implementation practices to onboard clients, panning from single-product delivery to multi-product, complex relationships. • Facilitate customer project kickoff calls, team introductions, define project cadence and develop ongoing customer communication plans.• Manage the project plan, issues list, and other supporting documentation throughout the project to maintain client expectations and project… Show more Experienced Implementation Consultant responsible for utilizing best-in-class implementation practices to onboard clients, panning from single-product delivery to multi-product, complex relationships. • Facilitate customer project kickoff calls, team introductions, define project cadence and develop ongoing customer communication plans.• Manage the project plan, issues list, and other supporting documentation throughout the project to maintain client expectations and project milestone success• Perform the lifecycle of assigned implementation projects including business analysis, system configuration, data mapping, live processing, and support transition• Performed trainings and configuration over Learning Management System, Applicant Tracking System, Time and Attendance, Payroll, HR and Onboarding, Scheduling, and delegating access to the correct users. • Lead customer status and planning meetings, while communicating and publishing project status to the project team.• Performed full data validation, dual maintenance, and test payroll leading up to client payroll go lives on clients size of 100-3000+ employees. Show less

Remote

• Served as key Consultant for Mid-market territory, providing training and solutions resulting in successful implementation.• Consulted directly with Business owners, accountants, and Human Resource representatives to translate their business needs to functional areas of the Paycor HCM Software. • Enhanced internal customer satisfaction ratings by exercising critical thinking to better understand the client’s business needs resulting in fewer escalations.• Maintained a book of… Show more • Served as key Consultant for Mid-market territory, providing training and solutions resulting in successful implementation.• Consulted directly with Business owners, accountants, and Human Resource representatives to translate their business needs to functional areas of the Paycor HCM Software. • Enhanced internal customer satisfaction ratings by exercising critical thinking to better understand the client’s business needs resulting in fewer escalations.• Maintained a book of business of over 165 Clients.• Assisted in onboarding new hires, by offering trainings and guidance as a product expert. Show less

Remote

Experienced Implementation Consultant responsible for utilizing best-in-class implementation practices to onboard clients, panning from single-product delivery to multi-product, complex relationships. Executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provides consultative input on products and services to effectively meet clients’ business requirements. Achieving department… Show more Experienced Implementation Consultant responsible for utilizing best-in-class implementation practices to onboard clients, panning from single-product delivery to multi-product, complex relationships. Executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provides consultative input on products and services to effectively meet clients’ business requirements. Achieving department implementation awards nominated by management for going above and beyond for team members and clients resulting in the company's earned stocks. • Works in coordination with non-client facing Implementation team members to ensure accurate database configuration. Along with long-term relationships with team members to ensure a complete success rate for clients and implementation.• Growth revenue for completed client projects over 15% more than previous implementation numbers from prior implementation consultants. Resulting in the highest year-end growth for the department to date.• Providing complete transition experience with clients for long-term care success with Paycor resulting in 50% retained revenue each year. • Participant in stretch opportunity: Partners with Time and Onboarding Redesign Project & SME Commitment team to ensure all new hires that are onboarded are set up for success with all accurate knowledge. While providing support during the onboarding process as an ambassador for Time Implementation. Show less

San Angelo, Texas, United States

Experienced Implementation Specialist that demonstrates proficiency with project management, software installation, and development of internal resource materials that result in successful database conversions and customers satisfaction. Achieving company-wide award Above and Beyond due to outstanding performance across company metrics and partnership.• Experience in both private and public sector organizations. Implementing projects ranging from Enterprise to Solo Implementation… Show more Experienced Implementation Specialist that demonstrates proficiency with project management, software installation, and development of internal resource materials that result in successful database conversions and customers satisfaction. Achieving company-wide award Above and Beyond due to outstanding performance across company metrics and partnership.• Experience in both private and public sector organizations. Implementing projects ranging from Enterprise to Solo Implementation. Analyzed and then effectively strategized customer's goals, deadlines, schedules, budgets, needed resources, and team member coordination. Resulting in 15% growth each year for client retention. • Served as SME and head lead for training all new and existing Project Managers and Implementation Consultants. Including creating full curriculum and learning activities to ensure all learning opportunities are applied for successful growth in career. Provided improvement in growth by 10% in the department and ensured all projects are completed successfully in a timely manner. • Streamlined all education opportunities in more advanced modules for database setup providing confidence in team members for success in implementation. Show less

San Angelo, Texas, United States

Experienced Customer Support Representative that demonstrates proficiency with client relationships, software installation, and development of internal resource materials. Promoting conflict resolution and process improvement in metrics for relating in call hold time and client surveys. Achieving internal awards for Tech of the month nominated by management for outstanding performance in the department. • Successfully implementing Customer Service Representative levels 1 and 2. Result… Show more Experienced Customer Support Representative that demonstrates proficiency with client relationships, software installation, and development of internal resource materials. Promoting conflict resolution and process improvement in metrics for relating in call hold time and client surveys. Achieving internal awards for Tech of the month nominated by management for outstanding performance in the department. • Successfully implementing Customer Service Representative levels 1 and 2. Result in promoting conflict management and client relations growing a 50% increase and in client surveys. • Educated training for clients promoting self-help tips to ensure long-term longevity with the company and confidence in owning the software. • Equipped with some basic knowledge of SQL and reading SQL tables to ensure all client database information is correct. While correcting any errors found while scrubbing information that could result in client database errors.• Process Improvement in training with new hires resulting in long-term success with the company and providing confidence in career growth opportunities. Show less