Interoperability in healthcare and digital solutions have been at the forefront of my career since 2002. Prior to joining X-Lab in 2022, I worked in a variety of roles in the NHS for 25 years. I had the opportunity to work across Primary and Secondary Care, Mental Health and a shared Informatics service.Providing excellence in customer service has been a key theme throughout all my roles. I have had the privilege to work with some amazing teams in my position as Education & Training Manager | PMO Manager | Service Account Manager | Head of Service. From 2015 my focus has been to build professional relationships with private and NHS pathology colleagues across the UK and the Republic of Ireland. We continue to work in partnership to digitise pathology through the use of Labgnostic, LabReach and LabgnosticEQA.Previous to the NHS, I spent 10 years in the retail industry. Specialties: Service Delivery / ManagementRelationship Management Budget & Financial Management Informatics Staff DevelopmentProblem Solving / Solution FocussedContracts / Commercial Opportunities Sales / Marketing / Social MediaEducation, Training & DevelopmentCustomer Service QualificationsNational & Local NHS IT ProgrammesProject & Programme ManagementClinical Safety Awareness GDPR / IG