Debbie Awde Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Reporting to the AVP, Infrastructure & Delivery, I led a team of Business Leads, Business Analysts, Business Process Analysts and Quality Assurance Leads and am accountable for the smooth delivery of multi-million dollar technology projects for Merchant Solutions.

Toronto, Canada Area

TD Merchant Solutions, part of The Toronto-Dominion Bank, is a Canadian owned and operated payment solutions provider. TD Merchant Solutions has been established and trusted in the payment solutions industry for over 30 years.Reporting to the Associate Vice President, Operations & Infrastructure in TD Merchant Solutions, I was accountable for a team of 22 employees handling Operations Support, Card Brand Compliance, Data Quality and Settlement Operations for over 92,000 merchants across Canada.The mission of the TDMS Operations team is to deliver on the promise of a world class customer and merchant experience with TD through efficient and secure transaction processing while ensuring data quality and compliance with the payment card network.

Toronto, Ontario

Reporting to Senior Vice President, Customer Care, delivered operational and strategic plans and led the implementation of projects that directly impacted Customer Care at LoyaltyOne. Led a team of 60 Customer Care support staff.Identified the need for a Two-Year Strategic Plan and a Capability Roadmap. Spearhead the creation of both by building relationships and collaborating with Customer Care, I.T. Marketing and Finance. Completed both initiatives in nine months and launched to 500 employees.

Toronto, Ontario

Reporting to Associate Vice President, Shared Services delivered key strategic projects related to Air Miles core system of record, secure data transmission, Sponsor tools and training, Marketing projects, as well as established business continuity and disaster recovery planning. Key Accomplishments: Improved efficiencies regarding the entering of Offer and Location data to master records for Sponsors. Advocated and implemented a self-service portal with appropriate security checks which allowed Sponsors to immediately manage their data, correct transmission errors, and post miles.Boosted staff morale and team effectiveness through the design and delivery of an I.T. Innovation Open House. Event attracted 200 attendees and included department booths showcasing their areas of expertise, IBM guest speaker, and contest prizes. Resulted in a sense of community and had a positive influence on employee engagement.

Toronto, Canada Area

Reporting to Senior Manager, Sponsor Operations managed a team of consultants, analysts and coordinators handling the business operations of the Air Miles Reward Program. Key Accomplishments: Trained, certified and managed day to day file transmission for over 120 program Sponsors. Delivered disaster recovery and business continuity plans and conducted yearly testing. Managed yearly internal and external audits with 100% pass rate.

Thornhill, Ontario

Reporting to Director of Sales managed a team of analysts and coordinators handling the sales operations for the Nike Canada Sales team.Key Accomplishments:  Siebel and SAP implementation. Migration of reporting system to Microstrategy. Launched nike.net site for retailers.

Thornhill, Ontario

Reporting to Director of IT, delivered business solutions from requirements gathering through to implementation.Key Accomplishment:  Delivery of HRIS system. Air Max Award Winner for Supply Chain Project.

Honours B.A., Economics And Management Studies

Executive Development Course, Mini Mba