Project Manager, It Director, Hr/Payroll Customer Support Mgr, Qa Manager
Government E-Management Systems
• Project Manager - Managed new clients’ implementation based on resource and required customization development.• IT Director - Directed 8 individuals responsible for customer data migration, internal and external hardware support and software release packages.• HR/Payroll Customer Support Manager - Managed 6 team members responsible for client reviews, trainings, customer support and change management testing. Collaborated with development team on defining client needs and enhancements planned in future releases of software.• QA Manager - Led team of 3 processing verification of change requests and documentation included in upgrade release.