Debbie C. Email & Phone Number

San Francisco, Ca, Us

Austin, Texas, Us

Austin, Texas, Us

• Dedicated technical expert for both pre-sales and post-sales activities for Jive channel partners and prospects which includes developing custom demos that speak to the prospect’s business needs and assisting in implementation roll-out• Act as a trusted advisor to prospects providing insight into social collaboration best practices and translating their business needs into the appropriate solution configuration• Maintain knowledge of social collaboration industry trends and competitors to ensure prospects and partners understand Jive’s strengths and value• Launched and manage a sales enablement strategy tailored to sales, sales engineering, and implementation roles to ensure partners are educated on Jive’s value proposition, features, and integration capabilities• Lead external product & strategy training sessions for partners to ensure they are educated on Jive’s latest features• Act as principal liaison between partners and Jive’s Marketing and Professional Services teams with the integration of partner services into Jive’s solution offering • Redesigned and configured the Jive external solution to foster partner collaboration and increase overall engagement within the partner community• Increased overall partner engagement by 70% through the implementation of monthly webinars, newsletters, office hours, and Jive collateral• Assist in execution of RFPs and RFIs by acting as a subject matter expert

Toronto, Ontario, Ca

• Technical expert for pre-sales activities including the creation of strategic sales strategies and product demonstrations which focus on mapping the prospect’s business needs to the Achievers solution• Lead integration discussions around prospect’s in-house solutions (i.e. Jobvite, Kenexa, Open API, SAP, Sharepoint, Taleo, Workday) and the Achievers platform• Articulate engagement and recognition best practices to C-Level executives for both mid-size and enterprise organizations such as Deutsche Bank, Ericsson Global, Haliburton, McDonald’s, Schlumberger• Liaison between the client and Professional Services to ensure client’s needs are communicated and potential “out-of-the-box" needs are defined• Create, design, and configure custom demo sites for all enterprise opportunities within the organization• Act as the voice of the customer for Product Development and assist in prioritizing new product features that are key to staying competitive in the market• Lead internal product training sessions for Account Executives with the goal of teaching them the importance of product functionality and how it benefits customers• Assist Sales Operations in the execution of RFPs and RFIs by acting as a subject matter expert

Promoted to Senior Consultant in July 2013. Awarded Consultant of the Year 2012 for highest utilization and responsible for most add-on services business. Core responsibilities include: Training, Project Management & Delivery, IP Strategy Consulting & Best Practices.• Hybrid role consisting of product demonstrations, account management, and IP Consulting for enterprise clients• Compiled and presented in-depth IP Business Intelligence reports to Fortune 50 organization such as Bank of America, ConocoPhillips, DuPont, GM, IBM, J&J, and Pepsico• Trusted advisor to C-Level Executives, R&D, and In-House Legal Counsel Teams around IP Strategy and Best Practices• Collaborated with Engineering in the resolution of bugs through my knowledge of the product’s complex data hierarchy and mapping• Collaborated with Product Development in the prioritization of new features and enhancements to the product• Provided direction in the development of new services and training collateral for internal Sales & Services teams• Managed and mentored internal Associate Consultants through on-boarding process and continued education

Austin, Texas, Us

• Hybrid role consisting of both product demos and closing software sales• Top 2% performer quarter over quarter• Partnered with prospect’s Senior Management team to understand their business objectives and architect solutions to attain their goals• Led discussions around integration capabilities and open API infrastructure• Collaborated with Engineering, Product Development and Training Dept. on how best to position our services team and offeringsClient Relationship Manager (Promoted) - 2007 to 2008• Achieved high customer satisfaction - Led the team with 92% client retention - Led the team with 84% of referenceable clients• Proactively managed 141 clients• Sold over $140K in Services Revenue over 12 months• Led crisis management through life of relationship• Selected and managed partner programs with industry leaders, vendors and industry organizations to develop new business opportunity• Defined, implemented, budgeted and tracked ROI for strategic sales initiativesProfessional Services Project Manager (Promoted) - 2006 to 2007• Implemented the use of QuickArrow for Services Team• Reduced cycle time in receipt of payment from clients by 90 days• Coordinated all consulting engagements between client and services departments• Generated contractual agreements for all consulting engagements• Project managed all client implementations• Provided executive staff with weekly client statusInside Sales Representative 2005 to 2006• Top performing DB Researcher (scrubs, activity, leads, opportunities, closed revenue)• Assisted with marketing campaigns• Contacted prospective clients regarding software needs for their business operations • Maintained prospect database records in Salesforce application

Ba, Psychology, Business

Advanced Studies In Language And Culture