Deborah (Debbie) Botha Email & Phone Number

Miami, Florida, Us

Miami, Florida, Us

Partnered with the global brand trainers, Forbes Travel Guide to ensure the crew offer Five-Star Customer Service at all guest touch points on an ongoing basis. Developed and implemented an effective change strategy by identifying learning gaps and addressing concerns with a winning programme aligned to global standards. Acts as an interface between crew members and management to ensure cohesion and maintain open communication channels while upholding ethical and compliance frameworks.Sets strategies with key stakeholders to develop learning programmes that cover the topics of Leadership for the New Hire Orientation Programmes designed for quick and impactful onboarding. Keeps up to date with market trends and the latest research regarding behavioural studies to set a strong foundation for effective counselling of the crew, that facilitates an improvement in operational success. Demonstrates thought leadership in an industry demanding empathy and foresight to realise valuable initiatives that serve the crew’s wellbeing and safeguard the organisation’s interests. Implements state-of-the-art technology aimed at automating vital business components geared to improve service, leadership, and lifestyle.Utilises personality profiling tools that build custom-matched coaching resources that inspire leaders and embody an impartial attitude when mediating conflicts. Guides the HODs of the following departments: Technical, Marine, IT, Technology, Logistics, Supply Chain, Retail, Food & Beverage, and Hotel teams on the appropriate measures regarding HR procedures and crew effectiveness.Executes indirect sourcing strategies to identify talent gaps within the organisation and implements necessary career coaching, and employee development that administers talent assessments for crew members.[Kindly be advised, further details available upon request (Comprehensive Résumé)].

Miami, Florida, Us

In the absence of a HR Manager on board, stepped into this role and dealt with ethics and disciplinary issues, and crew medical disembarks. Promoted an open-door policy for dialogue across the organisation and encouraged team collaboration for improved crew wellbeing.Managed medical disembarks and ensured up to date crew vaccinations.Employed advanced policy reinforcement and application.Enforced a compliant hiring process, ensuring relevant contracts were signed and explained for new hires to receive effective orientation and role expectations.Developed informative employee manuals and outlined policies and expectations to help identify and explain important topics such as disciplinary procedures, codes of conduct, and grade systems. Introduced fair performance management structures to crew members that benefit from soft skills training to support passenger engagement.

Miami, Florida, Us

Traveling to ships within the fleet, doing start ups for the incoming L&Ds.Executive coaching and one on ones, with members of the Executive Committee onboard. Reporting to shoreside, findings and recommendations for each ship and strategy solutions to the learning and development plan for new crew and crew in succession planning programs.

Conceptualised, developed and launched an organisation to provide advocacy and policy change for impoverished communities across Africa.Planned and organised volunteers responsible for outreach programmes that distributes the Miracle Meals for the feeding schemes.Supported female entrepreneurs by providing expert business coaching and established business drives designed to transfer valuable skills aimed at empowering women and promoting financial independence.Assumed accountability for financial outcomes and networks with key stakeholders to secure funding; advertised programmes on social networks.

Created an effective system designed to steer accountability for rigorous training interventions that accurately embodied data-rich programmes designed to fast-track learning and career success. Collaborated with HR departments to analyse talent gaps that hindered the mandated succession plans and set a definitive course to strategy fulfilment. Managed various projects by providing expert guidance and consulted with key stakeholders regarding tailored content aimed at ensuring facilitation standards were met. Provided a wide array of specialised services to big name conglomerates Johnson and Johnson, Kimberley Clark, Malaria Consortium and Coca-Cola globally.Demonstrated competence and after passing stringent vetting processes and was appointed a Preferred Partner in the Recruitment Industry in South Africa, and consulting on all HR, compliance, and ethical matters, drawing from vast expertise.Designed a structured facilitation process that was easily assimilated by learners and successfully coordinated multiple training events, liaising with more than 20 service providers, trainers, and facilitators.

Germiston, Gauteng, Za

PR, Marketing, Training & Development Executive

Atlanta, Georgia, Us

Cipd Level 5 Human Resources

Disc Accredited Behavioural Coach [Personality Profiles And Associated Behaviours]

National General Certificate In Occupational Health And Safety

Accredited Lifo Life Coach

Diploma In Senior Primary Teaching, Drama & Dramatics / Theatre Arts, General

National Senior Certificate / Matric