• Developed, implemented, and maintained a total accounting system using QuickBooks.• Established collections department and instituted plan to collect receivables.• Successfully met diverse needs of company's clients in areas of A/P, A/R, payments, and financial reporting.

• Following company buyout, asked to stay on as a direct liaison between customers, sales, and manufacturing due to reputation with all internal and external contacts• Provided continuous communication with all departments to safeguard production priorities• Addressed shortfalls in a timely manner for accurate/timely execution of customer accounts• Applied understanding of customers’ business needs in building solid customer relationships• Managed product run requirements to ensure compliance to customer specifications while optimizing plant resources• Maintained product schedule timelines, meeting customer demand and scheduling resources to the daily priorities while monitoring cost, quality, and performance• Reported on production yield, material usage, and material loss data• Monitored production schedules on projects, ensuring that internal and external contacts are well informed as to the status and challenges as well as handling any objections• Managed customers’ expectations and communication with all involved, so everyone is on the same pageKEY ACHIEVEMENTS:• Quick study with an ability to easily grasp and put into application new ideas, concepts, methods and technologies• Proven ability to anticipate needs of co-workers as well as customers• Played an integral role in increasing customer satisfaction levels through top-notch customer service skills• Salvaged numerous accounts that were previously languishing

• Maintained and improved customer and vendor relations• Followed each job from beginning to completion, handling pricing, ordering of paper• Financial management functions involving AP/AR, collections, billing, and invoicing• Managed administrative functions including fielding customer inquiries, creating spreadsheets, and drafting correspondence• Processed all Workers' Compensation, Unemployment claims, Medical/Dental Insurance• Responsible for employment posting and coordinating with employment agency for part-time workers• Database management for employees, customers and vendors KEY ACHIEVEMENTS: • Hired in 1996 as a receptionist. Received a substantial pay increase within 3 months and converted to a salaried position in 1998. • Promoted to Office Manager in 2000, and in 2003 job duties increased to include heavy customer / vendor support • Streamlined business processes significantly increasing operational efficiency levels as well as profits