Debbie Smith Email and Phone Number
Driving business outcomes through customer experience and education at
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Customer Education Management Association
Debbie Smith's Location
Plymouth, Massachusetts, United States, United States
Debbie Smith's Contact Details
Debbie Smith work email
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Debbie Smith personal email
n/a
Debbie Smith phone numbers
About Debbie Smith
Hi, I'm Debbie! I'm an entrepreneurial, innovative Customer Experience People Leader with extensive customer experience strategy, instructional design, eLearning design and development, user experience, and project management experience. I'm an analytical strategist skilled in using data to evaluate and develop training programs, both free and fee-based. I'm a collaborative communicator continually focused on building relationships and promoting synergy across organizational lines and providing guidance and mentorship for multiple teams. I leverage uncommon expertise in competency-based education, project management, technological acumen, and instructional design and development to lead teams to design, develop, and teach courses designed to give employees the skills they need to succeed in today’s workforce. If you're looking for a subject matter expert in certification, competency-based learning, and instructional design, please take a look at my experience below and reach out to me to find out how I can help your organization develop fantastic new customer education programs.
Debbie Smith's Current Company Details
Customer Education Management Association
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Driving business outcomes through customer experience and education
Debbie Smith Work Experience Details
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PresidentCustomer Education Management Association Mar 2023 - PresentUs
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Cedma Vice PresidentCustomer Education Management Association Mar 2021 - Mar 2023Us
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Board Member - Sponsor RelationsCustomer Education Management Association Apr 2020 - Mar 2021UsBoard member of the premier organization for training professionals in the technology industry, focused educating, elevating, collaborating and accelerating the education services business for leaders, managers and aspiring leaders focused on customer and partner education.
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Sr Director, Visier UniversityVisier Inc. Dec 2022 - PresentVancouver, British Columbia, CaI lead the customer education, community, and customer communication functions. -
Director Of Customer EducationCheckr, Inc. May 2022 - Dec 2022San Francisco, California, Us -
Senior Manager Smartsheet UniversitySmartsheet May 2021 - May 2022Bellevue, Wa, UsI lead a 20-person team that generates 5 different revenue streams including subscription eLearning and ILT, professional services, regional events, and certification. I use data to continually improve both the team processes and products that we create. -
Manager, Customer EducationBraze Apr 2020 - Apr 2021New York, New York, UsAt Braze, I managed an international team of trainers and the credentials program. I created the strategy for the credentials program which includes certification, certificate courses, customer awards, and employee value awards. I developed and implemented the badging and certification program from inception to implementation. The certification program launched as a global program and in the first 90 days certified over 500 people. -
Senior Certification Program ManagerQuick Base Jul 2017 - Apr 2020Boston, Massachusetts, UsAt Quick Base, I developed a certification program from the ground up including performing a job task analysis and realigning the full curriculum to align with the job task analysis and certification. I also mentored a team of instructional designers who created the the content to support certification. -
Senior Program Manager- ConsultantPerformance Development Group Oct 2016 - Jul 2017Malvern, Pennsylvania, UsAt PDG, I worked with major clients in Biotech to develop strategies to align the organization's learning needs with their business goals. I managed project teams and was responsible for projects from scoping to completion including managing timelines, budgets and risks. -
Director Of Instructional DesignFullbridge Nov 2015 - Oct 2016Boston, Ma, UsAt Fullbridge, I provided strategic direction and subject matter expertise for instructional design and competency-based education. I led a creative team developing competency-based programs and guide them in conceptualizing and instituting processes to ensure consistent implementation. I was responsible for needs analysis and translating client and user needs into meaningful learning experiences to increase workplace performance. I was also responsible for writing project charters, design documents, and project plans.The core technologies that I use included: Jira, Smartsheets, Office, Adobe Suite, and a proprietary platform. -
Senior Instructional DesignerPht Corporation Dec 2014 - Nov 2015Boston, Ma, UsAt PHT I led team members working on multiple concurrent projects that streamlined, optimized, and upgraded medical eLearning programs for patients, clinicians, and healthcare monitors while ensuring compliance with strict federal codes regulating pharmaceutical clinical trials. I also developed prototypes for mobile applications. I collaborated with SME’s, executive leaders, and cross-functional teams to customize programs according to unique customer and site training requirements for clinical trials. I also evaluated program proposals and statements of work to determine program feasibility prior to contracting with customers, allowing the organization to ensure that client requirements would be met. I streamlined both process documentation procedures and customer training processes to improve efficiency. I also provided expert guidance to team members on persona development, mobile development processes and strategy, adult learning principles, responsive design, and usability for numerous projects, including Rater Training that incorporated gamification and interactivity principles to achieve exceptional adoption rates.The core technologies that I used included: Microsoft Project and Office, Adobe Suite, Captivate. -
Instructional Design LeadDelta Career Education Corporation Aug 2013 - Nov 2014Virginia Beach, Virginia, UsAt Delta Career Education, I provided strategic, cohesive direction for several teams simultaneously to update and convert traditional career education courses into engaging eLearning products and develop entirely new competency based curriculum. I maintained full ownership and control over projects, and personally conceptualized, wrote, and ensured the implementation of project plans, efficiently scheduled team members, negotiated contracts, managed relationships with vendors, contractors, and SMEs. I also facilitated project kick-offs and meetings to review project progress and ensure projects were completed on-time and within budget estimates. I designed and developed mobile, responsive online and blended learning courses that complied with federal disability regulations. I also collaborated with course subject matter experts to create educational content, directed the filming and editing of videos for courses, and edited videos in Premiere. The core technologies that I used included: Moodle, HTML5, CSS, Bootstrap, jQuery, Adobe Suite, and Captivate. -
Instructional Design SpecialistFlorida Virtual School Jan 2010 - Jun 2013Orlando, Florida, UsAt Florida Virtual School, I designed and developed professional development courses for employees and clients using the ADDIE model that incorporated needs analysis, script writing, storyboarding, content development, and course evaluation. I taught courses for teachers and staff members both online and in classroom environments, and I provided additional mentorship to new staff members. I leveraged Agile development expertise to manage training projects, including drafting and updating project plans, quality assurance plans, and peer and alpha reviews of eLearning courses that adhered to established QA and QC guidelines and Section 508 Regulations. I also led daily and weekly scrum stand up and status meetings to assess project progress and ensure on-time and on-budget completion as well as compliance with all federal regulations.The core technologies that I used included: Blackboard, HTML5, CSS3, Ontime, Project, jQuery, Adobe Suite, and Captivate. Finally, I contributed to organization-wide objectives as an active member of several cross-functional committees including the Brainstorming, Balanced Scorecard, Research, District Accreditation, and Legislative committees. -
TeacherFlorida Virtual School Jan 2007 - Jan 2010Orlando, Florida, UsAt FLVS, I taught Web Design 1 and Web Design 2 with a focus on usability, accessibility, and semantic web design. I also developed relationships with students and parents to help students achieve their goals while maintaining a course load of 150-225 students with a 98% satisfaction rating from students. The core technologies that I used included: Educator, Blackboard, HTML, CSS, jQuery, Fireworks, PhotoShop, Dreamweaver, and Captivate.
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Teacher/Technology SpecialistLee County School District 2001 - 2007Fort Myers, Florida, UsTaught full high school curriculum adapting curriculum from NovaNET and PLATO. Taught professional development for teachers and staff. Taught Windows and PhotoShop adult education classes. Taught Microsoft Office course for the Business and Industry Services.Designed and developed curriculum for City of Cape Coral conversion to Microsoft Office 2003. Adapted NovaNet and PLATO curriculum to meet State Standards. Designed curriculum to meet the needs of individual students who were temporarily placed. Helped design curriculum for the Technology Academy. Participated in the Master Scheduling Plan for the Alternative Learning Center and South Fort Myers High School. Helped develop the Technology Plan for South Fort Myers High School. Was responsible for implementation and quality control of the Technology Plan. Obtained bids and chose vendors. Managed vendor schedules. Facilitated communication between district, school and vendors.Responsible for the oversight of district and vendor installations.Responsible for network administration. Setup and maintained 10 computer labs, and classroom teacher/student stations. Installed and maintained software on servers, thin clients, laptops and desktops
Debbie Smith Skills
Instructional Design
E Learning
Distance Learning
Project Management
Staff Development
Leadership
Employee Training
Strategy
Data Analysis
Needs Analysis
Addie
Captivate
Curriculum Design
Instructional Technology
Multimedia
Blended Learning
K 12
Learning Management
Adult Education
Teaching
Scorm
Instructor Led Training
Curriculum Development
Learning Management Systems
Teacher Training
Microsoft Office
Dreamweaver
Educational Technology
Web Design
Photoshop
Curriculum Mapping
Technical Writing
Mobile Learning
Training And Development
Editing
Ms Project
Project Planning
User Interface Design
Sharepoint
Higher Education
Camtasia
Moodle
Technical Training
Educational Consulting
Technology Integration
Collaborative Learning
Training
Html Css
Html
Debbie Smith Education Details
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University Of South FloridaCurriculum And Instruction: Instructional Design -
Bridgewater State UniversityPsychology
Frequently Asked Questions about Debbie Smith
What company does Debbie Smith work for?
Debbie Smith works for Customer Education Management Association
What is Debbie Smith's role at the current company?
Debbie Smith's current role is Driving business outcomes through customer experience and education.
What is Debbie Smith's email address?
Debbie Smith's email address is de****@****ckr.com
What is Debbie Smith's direct phone number?
Debbie Smith's direct phone number is +123941*****
What schools did Debbie Smith attend?
Debbie Smith attended University Of South Florida, Bridgewater State University.
What are some of Debbie Smith's interests?
Debbie Smith has interest in Exercise, Home Improvement, Donor, Reading, Gourmet Cooking, Sports, Health, Cooking, Electronics, Outdoors.
What skills is Debbie Smith known for?
Debbie Smith has skills like Instructional Design, E Learning, Distance Learning, Project Management, Staff Development, Leadership, Employee Training, Strategy, Data Analysis, Needs Analysis, Addie, Captivate.
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