Debbie Cone Email & Phone Number

Mount Airy, Georgia, United States

Suwanee, Georgia, United States

Customer Technical SupportPerforms Software ImplementationsProvides Customer TrainingSchedules & Performs Software Upgrades Creates & Updates Software Users Guides & Troubleshooting documents.Performs Software QA TestingCreates Software Enhancement and Bug Reports

Greater Atlanta Area

Identified, troubleshooted and provided technical support for 911 onsite alerting software for the Avaya Aura PBX and Nortel Communication Server 1000. Performed 911 alerting software upgrades and installations.Provided training to customers on the use and configuration of their 911 alerting software.Provided Windows Desktop and Windows Server support. Tested new software versions.Created user guides for new software products.

Analyzed reports and statistics from existing systems including outbound automated dialers, speech recognition, IVR (Interactive Voice Response) and Fraud Detection systems.Identified normal behavioral statistics, hotspots and problem areas while troubleshooting these issues and assisting the Development group in making corrections.Managed customer monthly statistics reports.Trained customer onsite and assisted with managing IVR reporting system. Monitored system alerts daily.Assisted SVP of Development Group.

Consistently managed 50% of internal projects for operations support group.Managed day-to-day operational aspects of a project to support the implementation of customer projects daily. Maintained the calendar and task list for third level support team. Scheduled meetings and conference calls to identify resources needed and assigned individual responsibilities.

Scheduled and organized all sales meetings, both internal and with clients.Acted as Executive Assistant for 6 Account Managers and Vice President. Supported the sales process with generation of corporate overview documents, proposals, RFP responses, etc.Maintained and distributed all sales and revenue reports.Designed and created weekly newsletter for Atlanta Branch.Handled all duties of the front desk position as needed.

Performed administrative support functions for Atlanta branch Vice President to include sales team and recruiting.Managed, coordinated and scheduled itineraries for travel, conferences, meetings and special events.Processed timesheets and expense reports weekly for 100+ employees.Assisted Human Resource Manager with new hires, orientations, and financial reports.

Assisted Vice President & President with daily duties and projects.Managed Quality Control Department.Maintained and controlled automated dialer & reporting system six days a week.Trained team members on voicemail, computer system, and software programs.Researched and purchased latest systems and software programs.Assisted and maintained the network and all network administrator duties.Trained and supervised call center manager.Recruited, trained and managed 10-seat call center.Assisted in design and development of call center from the ground up.Initiated, maintained and assisted in development of company web page.Provided 24/7 technical support to field managers for laptops & cell phones.