Debbie Cone

Debbie Cone Email and Phone Number

Director of Technical Support at 911 Secure @ 911 Secure
walnut, california, united states
Debbie Cone's Location
United States, United States
About Debbie Cone

Debbie Cone is a Director of Technical Support at 911 Secure at 911 Secure. Colleagues describe them as "Debbie is a extremely talented professional. She has an eye for detail and strives for perfection. Debbie knows how to pull her team together to get the best out of everyone. Thus she doesn't accept partially complete task or task where she knows it could be better. And with a calm tone, she'll let you know, it's not acceptable." and "I’ve had the pleasure of working with Debbie directly for many years and will say it was a distinct pleasure. Debbie is a hard working, detail oriented professional and played a very important role on our sales team. She did so with great commitment and energy. I highly endorse Debbie as I have seen first hand the benefit, value and positive attitude that she always brings to the table."

Debbie Cone's Current Company Details
911 Secure

911 Secure

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Director of Technical Support at 911 Secure
walnut, california, united states
Website:
911secure.com
Employees:
10
Debbie Cone Work Experience Details
  • 911 Secure
    Director Of Technical Support
    911 Secure Apr 2023 - Present
  • 911 Secure
    Technical Support Manager
    911 Secure Jul 2021 - May 2023
    Mount Airy, Georgia, United States
  • 911 Secure
    Senior Solutions Engineer
    911 Secure May 2018 - Jul 2021
    Suwanee, Georgia, United States
    Customer Technical SupportPerforms Software ImplementationsProvides Customer TrainingSchedules & Performs Software Upgrades Creates & Updates Software Users Guides & Troubleshooting documents.Performs Software QA TestingCreates Software Enhancement and Bug Reports
  • Conveyant Systems Inc
    Sr. Engineering Associate
    Conveyant Systems Inc May 2016 - Apr 2018
    Greater Atlanta Area
    Identified, troubleshooted and provided technical support for 911 onsite alerting software for the Avaya Aura PBX and Nortel Communication Server 1000. Performed 911 alerting software upgrades and installations.Provided training to customers on the use and configuration of their 911 alerting software.Provided Windows Desktop and Windows Server support. Tested new software versions.Created user guides for new software products.
  • Usan
    Tuning Analyst
    Usan Jun 2010 - May 2016
    Analyzed reports and statistics from existing systems including outbound automated dialers, speech recognition, IVR (Interactive Voice Response) and Fraud Detection systems.Identified normal behavioral statistics, hotspots and problem areas while troubleshooting these issues and assisting the Development group in making corrections.Managed customer monthly statistics reports.Trained customer onsite and assisted with managing IVR reporting system. Monitored system alerts daily.Assisted SVP of Development Group.
  • Usan
    Project Manager
    Usan Oct 2008 - Aug 2010
    Consistently managed 50% of internal projects for operations support group.Managed day-to-day operational aspects of a project to support the implementation of customer projects daily. Maintained the calendar and task list for third level support team. Scheduled meetings and conference calls to identify resources needed and assigned individual responsibilities.
  • Daugherty Business Solutions
    Sales Operations Coordinator
    Daugherty Business Solutions Sep 2006 - Jun 2008
    Scheduled and organized all sales meetings, both internal and with clients.Acted as Executive Assistant for 6 Account Managers and Vice President. Supported the sales process with generation of corporate overview documents, proposals, RFP responses, etc.Maintained and distributed all sales and revenue reports.Designed and created weekly newsletter for Atlanta Branch.Handled all duties of the front desk position as needed.
  • Daugherty Business Solutions
    Administrative Assistant
    Daugherty Business Solutions Oct 2005 - Sep 2006
    Performed administrative support functions for Atlanta branch Vice President to include sales team and recruiting.Managed, coordinated and scheduled itineraries for travel, conferences, meetings and special events.Processed timesheets and expense reports weekly for 100+ employees.Assisted Human Resource Manager with new hires, orientations, and financial reports.
  • Specialty Directory Distribution Services
    Executive Assistant / Systems Analyst
    Specialty Directory Distribution Services Jan 2003 - Sep 2005
    Assisted Vice President & President with daily duties and projects.Managed Quality Control Department.Maintained and controlled automated dialer & reporting system six days a week.Trained team members on voicemail, computer system, and software programs.Researched and purchased latest systems and software programs.Assisted and maintained the network and all network administrator duties.Trained and supervised call center manager.Recruited, trained and managed 10-seat call center.Assisted in design and development of call center from the ground up.Initiated, maintained and assisted in development of company web page.Provided 24/7 technical support to field managers for laptops & cell phones.
  • Insurance Associates
    Customer Service Rep
    Insurance Associates 1997 - 1998
  • Insurance Associates
    Customer Service Rep
    Insurance Associates 1997 - 1998
  • Aig
    File Clerk
    Aig 1995 - 1998

Debbie Cone Education Details

  • Gwinnett Technical College
    Gwinnett Technical College
    Computer Information Systems

Frequently Asked Questions about Debbie Cone

What company does Debbie Cone work for?

Debbie Cone works for 911 Secure

What is Debbie Cone's role at the current company?

Debbie Cone's current role is Director of Technical Support at 911 Secure.

What schools did Debbie Cone attend?

Debbie Cone attended Gwinnett Technical College.

Who are Debbie Cone's colleagues?

Debbie Cone's colleagues are Hannah Olson, Lindsay Lebo, Kim Cooke, Alan Menard, Liz Logan, Jose Bozo Zuleta, Shirley Gray.

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