My current role comprises:Managing all correspondence and diary commitments for Head of Corporate Sales.Managing and successfully resolving all complaints from corporate clients.Development and implementation of our online customer feedback survey.Managing the client services team and ensuring:- Successful renewals process for clients for the upcoming season- Managing match days arrangements for up to 3000 corporate clients - Management of away tickets applications for Corporate clients- Managing and maintaining client Database

• Managing communications with the distributor network and country representatives in Portugal, Spain, France, UK and Benelux countries.• Organising and managing sales conferences for the launch of new product lines outside of UK; attended by European sales teams, distributors and dealer direct businesses.• Managing the diaries incorporating travel arrangements and hotel requirements for the senior management team in Europe.• Providing administrative support to the European Sales Director, including research into competitors and target markets.• Preparation of statistical reports – producing documents, briefing papers, reports and presentations.• Liaising with clients, suppliers, sales reps and Fox Head staff around the World.• Deputising for the Director where required – receiving call plans, visit reports and feeding information to the relevant departments, including Credit Control.• Working with the Sales & Marketing team to generate offer sheets, promo sheets and master order sheets.• Developing and maintaining office systems, including data management and filing.• Attending senior management and production meetings and producing individual action plans from minutes.• Accompanying Director on visits to European Distributor Network and producing visit reports.• Managing travel and accommodation for senior management as well as dealing with Company vehicle leasing and maintenance issues

• Handling and resolving satisfactorily customer complaints that have escalated to Colebrook and Burgess Board level, including complaints that have reached Audi UK and Audi AG• Single point of contact between North East Audi and Audi UK for both sales and after sales.• Monitor and analyse on a daily/weekly/monthly basis customer feedback from the Audi Customer Feedback Initiative.• Handle all customer responses as part of the Colebrook & Burgess follow-up process.• Data extraction and preparation of reports for Colebrook and Burgess Board and Audi UK.• Database management with Kerridge Data Management System. Training of other staff in Kerridge use.• Work with Marketing Department to evaluate effectiveness of marketing campaigns and provide segmentation data.Achievements:Worked with Croft Technologies to develop EXSTO, a product that allows the monitoring via web view of the whole service process, from checking in through to customer collection. Further developed EXSTO for sale to other motor dealerships in the UK.I was lead internal auditor for AUDI AG’s HSO audit process that ensures continued block exemption in European markets. During my time as lead auditor North East Audi passed every audit. I then trained a team of internal auditors to continue the process.Developed the Audi Core Communication Process for North East Audi.

Promoted to fulfil the key role of liaising between the customer and the Manufacturer to resolve difficult issues that arise and ensure customer problems were resolved quickly to the mutual satisfaction of all parties. I had overall responsibility for the Manufacturers warranty program ensuring that all claim deadlines are met and profitability remained at targeted levels. I implemented and managed the FIAT UK Customer Service Initiative in the branch which included working with a dedicated call centre off site, channelling complaints and organising follow-up calls. I was also responsible for quality control on finished work as well as branch Health & Safety.