Debbie Decher Email & Phone Number

Pointe Claire, Quebec

Pierre Elliot Trudeau International Airport

Baie D'urfe, Quebec

Dorval, Qc

Global Electric Electronic Processing is the industry leader for Investment Recovery globally. GEEP is a best-in-class service provider focused on reverse supply chain solutions for telecom and IT products. The company employs state-of-the-art recycling facilities using innovative equipment for electronics processing and the management of IT and Telecom.

Dorval, Quebec

Development, evaluation, design and implementation of training and staff development of programs. Conduct orientation sessions and arrange on-the-job training for new employees. Responsible for creating course content,Work in an ISO 9001 environment. Internal Auditor.Developed a wide range of training solutions using a variety of methodologies and media to.

Dorval, Quebec

• Corporate Training Specialist, Corporate Quality Coordinator, Health & Safety Chairperson Develop, conduct and maintain training material related to technical skills and procedures, customer service, quality.
• Assed training needs through surveys, interviews with employees and/or consultation with supervisors/managers. Act as a support fielding questions and issues from staff, related to the business and/or systems.
• Increased productivity by developing a wide range of training solutions using a variety of methodologies and media to suit multiple learning styles to ensure learning objectives are being consistently met.
• Promoted employee engagement by presenting information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
• Reduced help tickets by 30% by developing instructional material such as participant manuals, job aids and instructor guides for applicable courses, modifying and revising existing courseware when necessary.
• Identified, evaluated, and reduced hazardous conditions and practices in the workplace by conducting and coordinating on-site inspections to audit physical conditions and safe work practices, as a result successfully.

Dorval, Quebec

Change Agent-during corporate merge (BAX Global & Schenker of Canada Limited)Office Management, Purchasing, Vendor Contracts, PayablesManagement Support with Administration and Employee on boarding. Scheduling, implementing annual recurrent Training.On Time Management of all training records and requirements, in-house and outsourced. ISO Internal Auditor..

Supervise-coaching, mentoring, counseling, motivating and supporting a team of Customer service Agents.Delivering quality service to ensure 100% customer satisfaction.Record retention as it pertains to Legal, ISO, and Company standards.Employee Performance Evaluation and training needsCollecting and Analysis of data to continual improve efficiency.Member.

Direct Report to Global Accounts ManagerAdministratively supported Manager, through reporting, presentations, customer meetingsCustomer Service

Reporting to Local Sales Manager and District Manager. Administrative support for Supervisors.Assist Sales Team with Customer Rates, Presentations, and Reporting.Managed Sales Management System (SMS), as well as providing super user training to individuals across CanadaCreated and maintained Personnel files.Processed HR files, documentsOrganized Sales.

St. Laurent, Quebec

Directly reported to Company President.Accounts Payable/Receivable. Payroll. Invoicing, Banking.Inventory Maintenance, Purchasing office and warehouse supplies.Ocean Import Transborder Trucking freight

Montreal, Quebec

Planning & Implementing Kindergarten ProgramsRegistration & Maintaining Student RecordsPlanning & Implementing Staff Meetings/General Assemblies, Parent Communications and Newsletters.Served on many working committees.

Education record

To Date Continuous Professional Development Dorval, PQ ISO Internal Auditor Training ISO Customer Service Training Leadership Development.

Education record

Dec, High School