Debbie Miller Email & Phone Number

Oklahoma City, Oklahoma, United States

Houston, TX

2015-2020 Account Manager On Premise- Manage approximately 1000 Customers within the FSOP industry- Responsible for the field execution of all sales priorities and initiatives in Regional, National and local Food Service on Premise customers- Collaboratively develop with customer a strategic plan (price/package) that generates the desired results for both.

• Provides administrative support to busy executive
• Calendar management including scheduling of appointments, meeting, conference calls and travel arrangements
• File management and organization
• Handles confidential information discreetly
• Manages Accounts Payable for company
• Organizes Company sponsored events

• Reported to the Sr. Director of Human Resources.
• Maintained confidential personnel and medical files on employees.
• Maintained ADP as needed for reporting accuracy
• Provided information to employees on matters pertaining to their personal employee information.
• Acted as secretary in staff meetings taking accurate notes
• Provided support for department data requests utilizing Excel spreadsheets.

• Managed Corporate Credit and Collections department for 6 Branch offices
• Reviewed / approved / denied credit applications and set limits on accounts for seven branch offices
• Managed delinquent accounts. [Responsible for collecting $20 million in receivables in 2009]
• Negotiated terms of payment on delinquent accounts while maintaining customer alliance.
• Investigated and resolved invoice discrepancies
• Prepared and executed Mechanics Lien notices

• Responsible for the day to day logistical needs of the office
• Acted as a source for names and numbers of the applicable contact partners and vendors, and assisted the Home Loan Center Manager with other administrative functions (memo distribution and report dissemination)
• Acted as the office receptionist, greeting customers and vendors, developed marketing for the Home Loan Center and assisted Loan Consultants with the development and implementation of marketing plans
• Constructed and maintained a compilation of marketing tools and materials for review and use by the office staff
• Assisted the Loan Consultants with the processing of loans

• Responsible for all phases of collection activity for real estate loans throughout delinquency and until loan has cured
• Key functions included communicating regularly and effectively with the mortgagors who are delinquent on their mortgage loans, exploring alternatives to foreclosure and documenting collection efforts including.

• Supervised a team of 10 employees in a call center environment, which handled both inbound customer service calls and outbound collection based calls
• Duties consisted of maintaining and communicating daily stats to each employee (i.e. answer rate, call handle time, check by phone payments, etc.) reporting attendance, handling employee issues and enforcing quality.
• Provided one on one's with each employee on a weekly basis to discuss how they were doing and to work on any areas that they might need improvement in (i.e. quality control)
• Responsible for handling escalated calls from reps on an internal assist line
• Responsible for monitoring the dialer system in which our outbound calls were generated from to ensure it was running efficiently

• Responsible for managing the integrity and accuracy of $12 million in company products
• Supervised a team of 4 employees, which consisted of maintaining daily production stats, reporting attendance logs/timesheets, handling employment issues and enforcing quality control
• Prepared and communicated individual performance reviews
• Provided weekly presentations to the Associate Director on various topics regarding our company’s assets.
• Supervised monthly inventory audits
• Taught forklift/pallet jack certification classes