Debbie Miller Email & Phone Number

Oklahoma City, Oklahoma, United States

Houston, Tx

2015-2020 Account Manager On Premise- Manage approximately 1000 Customers within the FSOP industry- Responsible for the field execution of all sales priorities and initiatives in Regional, National and local Food Service on Premise customers- Collaboratively develop with customer a strategic plan (price/package) that generates the desired results for both the Customer and the Coke system.- Sell In and implement promotional strategies for the introduction of new brands and packages- Communicate weekly with Sales Management discussing promotional plans, account opportunities and establishing revenue, profit and volume goals- Attend and host Customer events that help align the Company and Customer- Work with customers on an individual basis to resolve any issues they may have (i.e. Billing, delivery, equipment)2011-2015 Sales Center Administrator- Provide support for 58 Outside Sales Team Members and 12 District Sales Managers- Maintain and Track Equipment Orders- Receive, Prepare and Process Credit Requests- Create, Monitor and Update Trackers and/or Scorecards for the Sales Team- Reconcile and Post weekly Quality Audits- Prepare and Maintain Weekly Sales Reports for the Sales Team- Enter & Maintain New Pricing Requests- Track & Maintain Contracts and Contractual Donations - Prepare and Submit Customer Account Maintenance Requests - Update Product Returns Database - Back Up Support for Cash Room - Receive in POS/Coupons – SAP/Procurement

•Provides administrative support to busy executive•Calendar management including scheduling of appointments, meeting, conference calls and travel arrangements •File management and organization•Handles confidential information discreetly•Manages Accounts Payable for company•Organizes Company sponsored events•Responsible for certificates of liability insurance

•Reported to the Sr. Director of Human Resources.•Maintained confidential personnel and medical files on employees.•Maintained ADP as needed for reporting accuracy•Provided information to employees on matters pertaining to their personal employee information. •Acted as secretary in staff meetings taking accurate notes•Provided support for department data requests utilizing Excel spreadsheets. •Manage Outlook calendars and schedule meetings. Assist in meeting preparation; provide WebEx and teleconference support •Handle all general administrative duties for the department including faxing, copying, scanning, mailings, invoice processing and reconciliation•Coordinated corporate functions including biometrics screening, open enrollment and The Houston Corporate Games 2010

•Managed Corporate Credit and Collections department for 6 Branch offices•Reviewed / approved / denied credit applications and set limits on accounts for seven branch offices•Managed delinquent accounts. [Responsible for collecting $20 million in receivables in 2009] •Negotiated terms of payment on delinquent accounts while maintaining customer alliance.•Investigated and resolved invoice discrepancies•Prepared and executed Mechanics Lien notices •Prepared and executed lawsuits in Small Claims Court •Worked closely with the Legal department in filing lawsuits against customers to collect debt •Partnered with the Sales Team on credit-related issues •Prepared weekly A/R reports for the COO and the Controller •Posted daily lockbox payments •Prepared and executed monthly bank reconciliations for 6 Branch offices

•Responsible for the day to day logistical needs of the office•Acted as a source for names and numbers of the applicable contact partners and vendors, and assisted the Home Loan Center Manager with other administrative functions (memo distribution and report dissemination)•Acted as the office receptionist, greeting customers and vendors, developed marketing for the Home Loan Center and assisted Loan Consultants with the development and implementation of marketing plans •Constructed and maintained a compilation of marketing tools and materials for review and use by the office staff•Assisted the Loan Consultants with the processing of loans

•Responsible for all phases of collection activity for real estate loans throughout delinquency and until loan has cured •Key functions included communicating regularly and effectively with the mortgagors who are delinquent on their mortgage loans, exploring alternatives to foreclosure and documenting collection efforts including communications, reason for default and payment plans

•Supervised a team of 10 employees in a call center environment, which handled both inbound customer service calls and outbound collection based calls•Duties consisted of maintaining and communicating daily stats to each employee (i.e. answer rate, call handle time, check by phone payments, etc.) reporting attendance, handling employee issues and enforcing quality control•Provided one on one's with each employee on a weekly basis to discuss how they were doing and to work on any areas that they might need improvement in (i.e. quality control)•Responsible for handling escalated calls from reps on an internal assist line•Responsible for monitoring the dialer system in which our outbound calls were generated from to ensure it was running efficiently

•Responsible for managing the integrity and accuracy of $12 million in company products•Supervised a team of 4 employees, which consisted of maintaining daily production stats, reporting attendance logs/timesheets, handling employment issues and enforcing quality control•Prepared and communicated individual performance reviews •Provided weekly presentations to the Associate Director on various topics regarding our company’s assets.•Supervised monthly inventory audits •Taught forklift/pallet jack certification classes•Participated on our Safety Team to ensure compliance with OSHA standards