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With over 30 years of experience in leading go-to-market teams and strategies, I am passionate about driving growth and innovation for customer-centric and people-centric organizations. As a Board Director at Unit4 and previously at EngageSmart, I advised and supported two global businesses that are enabling digital transformation at scale for mid-market and enterprise customers across various industries and sectors.Concurrently, at Borderless CX, I support and engage as part of the Board to assist Borderless CX in bringing their network-based model to help our clients enable innovation, reimagine their services, and discover new ways to bring experiences to life through - CX Strategy and Innovation, Culture and Talent Transformation, Digital and OmniChannel Transformation and Integrated CX Delivery.In my role as an Operating Advisor with TA, a leading global private equity firm focused on scaling growth in profitable companies, I have the opportunity to engage with their portfolio companies with an emphasis on GTM strategies, models, processes and execution. I have built and led diverse and high-performing teams of sales, marketing, customer experience, services and sales operations professionals, delivering value and business outcomes for customers and partners worldwide. I fostered cultures of authenticity, diversity, and accountability, and collaborated across the organizations to leverage the voice of customer and partner to optimize company's solutions portfolio and customer engagement programs. I have a proven track record of driving revenue growth and marketing and sales interlock in roles at Dropbox, Servicesource, Microsoft, Cisco, Dell, and HP.
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Board MemberLeadsonlineAustin, Tx, Us -
Advisory Board MemberBorderlesscx™ Sep 2024 - PresentSupport and engage as part of the Board to assist Borderless CX in bringing their network-based model to help our clients enable innovation, reimagine their services, and discover new ways to bring experiences to life through - CX Strategy and Innovation, Culture and Talent Transformation, Digital and OmniChannel Transformation and Integrated CX Delivery. -
Operating AdvisorTa Associates Apr 2024 - PresentBoston, Ma, UsTA is a leading global private equity firm focused on scaling growth in profitable companies. Since 1968, TA has invested in more than 560 companies across its five target industries – technology, healthcare, financial services, consumer and business services. The firm has offices in Boston, Menlo Park, Austin, London, Mumbai and Hong Kong, and has raised $65 billion in capital to date. More information about TA can be found at www.ta.com. -
Independent Non-Executive Director, Unit4 BoardUnit4 Nov 2021 - PresentInternational, Global, OoAdvising global business, Unit4 - a leader in enterprise cloud applications for mid-market people-centric organizations - as an Independent Non-Executive Director. Advise and provide counsel, particularly around go to market, as part of the board offerings. -
Director, Engagesmart BoardEngagesmart Sep 2021 - Jan 2024Boston, Ma, UsEngageSmart's solutions are enabling digital transformation at scale for every single person who's ever wished there was a better way to pay a bill, find a healthcare professional, raise funds for a great cause or just run their business. There's no better use of technology than improving people's lives and I'm proud and inspired to be a part of ensuring EngageSmart delivers on that promise for all of it's customers and their communities. We empower more than 84,000 SMB and 3,100 Enterprise customers to focus their resources on initiatives that improve their businesses and allow them to serve their communities. -
Chief Commercial OfficerDropbox Aug 2020 - May 2023San Francisco, California, UsLed go to market team comprised of Sales, Marketing, CX and Sales Strategy and Operations. Empowering our sales teams, in support of SMB, mid market and enterprise customers, across acquisition, account management, customer success, solution architects and channel management roles and sales motions. Driving close customer and partner engagement , across the entire customer lifecycle, to deliver value and business outcomes that align with their key priorities and goals. Collaborate across the organization to curate and leverage deep understanding of voice of customer and partner to help ensure continued optimization of Dropbox portfolio, support and client and partner touch programs. -
Chief Operating OfficerServicesource Sep 2018 - Aug 2020Led talented set of sales teams in 8 global sales centers, providing inside sales, customer success, sales enablement, channel management and revenue retention motions for a diverse set of clients. The sales teams provided delivery of revenue and customer delight on behalf of the ServiceSource clients, across their product and solution portfolios. Primary focus was on enabling the clients to transform their Customer Journey Experiences, leveraging data-driven insights to personalize the customer moments that matter. As the leader in outsourced, performance-based business to business growth solutions, the teams engaged to find, convert and retain more revenue for the clients.
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Corporate Vice President, Inside SalesMicrosoft Jan 2016 - Jun 2018Redmond, Washington, UsBuilt consultative sales capability for Microsoft across commercial segments, geographies and product lines. Leverage leading-edge technology, world-class infrastructure and a highly trained specialist sales force to create trusted partnerships with customers throughout their digital transformation journey. Envisioned and stood up inside sales model. nEed to end business model included selecting global sites for 7 sales centers, creating job specifications, compensation, models, hiring ~2,000 person sales and specialist team members, customized onboarding, training and certification approach. Sales roles included customer acquisition, account management, technical sales specialists and channel account management. Delivered innovative go to market strategic business transformation, revenue and margin growth models and competitive plays to grow market share in new cloud customer acquisition approach converting marketing qualified leads into closed new clients and in the mid market installed base segment globally. -
Senior Vice President, Worldwide Services Sales & Global Customer SuccessCisco Systems Mar 2012 - Dec 2015San Jose, Ca, UsEnergized and led a diverse organization delivering technical and professional services sales across the United States, Canada, Latin America, Asia Pacific and China in both new and renewal revenue streams of $12B. Played a pivotal role in ensuring customer value, including adoption of best-in-class features, functionality and capabilities and driving renewals both directly and through the global partner ecosystem. In addition. Delivered outstanding growth by developing client relationships to deliver business outcomes and solutions. Ensured customers successfully adopted and leveraged the value of Cisco solutions, software, services and technologies -
Vice President, Go To Market Shared ServicesCisco Systems Jun 2010 - Mar 2012San Jose, Ca, UsDrove the formation of the first shared service in Cisco focused on operational engagements with customers and partners related to: ordering and booking, partner programs and settlements, deal preparation and readiness and sales goal processes. Re-engineered business, spurred innovation and policy changes that significantly reduced cycle times and response times. Results included:• Reduced outsource vendor spend by 13 percent• Improved call handling quality by 20 percent• Increased customer and partner satisfaction by 10 percent
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Vp - Services Sales, Us Enterprise, Commercial & Canada Theater, Channels And Inside SalesCisco Systems Sep 2006 - Jan 2010San Jose, Ca, UsSuccessfully led $2.6B Cisco Services revenue for enterprise, commercial and Canadian market segments, including all channels and Inside Sales for North America. Envisioned and implemented an innovative commercial coverage model delivering demand generation to create qualified sales leads. Led the design and delivery of a three-year business plan to support sales revenue goals. Key outcomes included:• Drove commercial growth of over 20 percent with record distribution performance in multiple quarters of greater than $100M, resulting in 35 percent growth overall• Created a new lifecycle consultant team to deliver partner expertise in services practices, increasing partner growth from 10 to 45 percent by segment• Spearheaded redesign and negotiation of contract with large services vendor, securing both significant price reduction and higher level of service.
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Vice President/General ManagerDell Nov 2004 - Aug 2006Round Rock, Texas, UsLed multiple sales teams and drove value-added selling models and methodologies. Invigorated the OEM sales model while building unique go-to-market and sales models that transformed traditional Dell approaches and strategies, leading to strong revenue growth. Maintained market share and contribution margin in the face of aggressive competition and significant shifts in government spending patterns, leading Enterprise Services sales, OEM and SI Sales teams to 20 – 40 percent growth rates. -
Vice President - SalesHewlett-Packard Apr 2001 - Nov 2004Houston, Texas, UsDesigned complete business, strategy and organizational model for Americas Services $5.5B revenue stream, delivering engagement model to interlock with product field sales, customers and partners. Delivered $1.8B of revenue from three lines of business with single solutions sales force. Drove in excess of 20 percent year over year growth and improvement in both gross and contribution margin. -
Vice President - SalesStaywell Health Management Jan 1998 - Apr 2001Newark, Nj, UsDrove integration of 7 companies into the StayWell Company, building the sales organization from 5 newly integrated companies into a single market segment focused team representing the StayWell solution portfolio. Drove 18 percent year over year growth from expansion of existing clients and acquisition of new clients and market segments. -
Vice President - SalesDigital Equipment Corporation 1982 - 1996Houston, Texas, UsHeld multiple roles of increasing scope and scale with emphasis on channel and product sales. Delivered consistent successful sales performance culminating in nine awards for performance within top 2 percent of worldwide sales reps and management.
Debbie Dunnam Skills
Debbie Dunnam Education Details
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Northwood UniversityManagement
Frequently Asked Questions about Debbie Dunnam
What company does Debbie Dunnam work for?
Debbie Dunnam works for Leadsonline
What is Debbie Dunnam's role at the current company?
Debbie Dunnam's current role is Board Member.
What is Debbie Dunnam's email address?
Debbie Dunnam's email address is dd****@****box.com
What is Debbie Dunnam's direct phone number?
Debbie Dunnam's direct phone number is (408)-526*****
What schools did Debbie Dunnam attend?
Debbie Dunnam attended Northwood University.
What skills is Debbie Dunnam known for?
Debbie Dunnam has skills like Change Management, Channel, Sales Management, Team Building, Channel Management, Strategy Development, Account Management, Consultative Selling, Go To Market Strategy, Team Leadership, Coaching, P&l Management.
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