Debbie Edmond Email and Phone Number

NMLS ID: 646771PRMG NMLS ID: 75243PRMG Licenses www.prmg.net/licenses/ | Equal Housing Opportunity | NMLS Consumer site: www.nmlsconsumeraccess.org | (optional hours of operation]

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SUBJECTS:MATH: · ELEMENTARY · MIDDLE SCHOOL· HIGH SCHOOL READING/LANGUAGE ARTS:· ELEMENTARY · MIDDLE SCHOOL· HIGH SCHOOLSCIENCE:· ELEMENTARY · MIDDLE SCHOOL· HIGH SCHOOL

Bankruptcy Counselor: February 2015- Present • Provide financial counseling to consumers in need. • Provision of financial education to consumers as needed. • Heavy phone communication with consumers. • Prepare a detailed analysis of the consumer’s situation and provide appropriate solutions as related to the consumer’s need. • Attend training, as provided, on programs and services. • Provide bankruptcy education service as needed. • Follow procedures as outlined in department manual and implement feedback provided by supervisor. • Other duties as assigned. Partner Relations: November 2013- Present• Ensure that the Business Partner base is serviced with regard to customer queries, new business, additionalbusiness and up and cross selling of new products• Constantly identify potential new Business Partners• Maintain strong business relationships with all Business Partners• Communicate with Business Partners to ensure an open relationship at all times• To constantly be aware of potential new sales opportunitiesHECM Counseling: September 2012- Present• Perform HECM counseling’s per HUD protocols, including FIT Analysis and Benefits Check Up Review• Train new HECM counselors• Review HECM cancellations and report primary reasons for cancellations for self, current and former HECMcounselors• Complete follow up calls for HECM clients in a timely manner• Conduct HECM counseling per appointments setup• Assist in other departments as needed

Our team have over 30 years of combined and processing experience.-VA-FHA-USDA-Fannie Mae-Freddi Mac-Conventional-Reverse Mortgage

• Provided exceptional customer service by establishing new customer relationships and processing retail andcommercial financial transactions for our customers in a friendly, enthusiastic and professional manner• Identified the appropriate products and services, and open the proper accounts for our customers• Referred our customers to a specialized business partner or take applications for consumer and mortgageloans• Make recommendations about how TD Bank services and products can make each customer's life easier

•Collected on visa credit cards• Worked with accounts with different level of delinquency from five days - to potential charge-off• Worked with recovery accounts (charge off accounts)• Conducted side-by-side training with newly hired collectors• Took inbound and outbound calls

• Provided customer service through the use of an on-line terminal to process retail and commercial financialtransaction between customer and the bank• Helped increase market share by cross selling all Bank Atlantic accounts and negotiable items• Sold and prepared money orders, traveler's checks and exchange checks• Balanced Change Exchange Coin Machine• Answered numerous phone calls to assist customers with account detail & problems• Handled large amounts of cash and consistently balanced cash drawer with computerized cash counter