Debbie Mcleod Email & Phone Number

Kirkland, Wa, Us

Tukwila, Wa, Us

Tukwila, Wa, Us

Leads BECU’s Retail Delivery Division and is responsible for developing and executing strategies to ensure the member experience of 1.4 million members is exceeded and goals are achieved. Oversee’s BECU’s 62 locations with 750 team members, community and business development, market expansion efforts, branch and ATM strategy, Video Banking and overall Retail Operations. As a member owned not-for- profit cooperative, BECU is guided by its philosophy of “people helping people.” BECU is the largest credit union in Washington State and the 4th largest in the U.S. with over $28 billion in assets.

Irvine, California, Us

Overall accountability for the Divisions sales performance, financial results and customer service. In December 2015 led the successful launch of the Division. Responsible for the development and management of structuring and delivering financial services and, meeting the comprehensive needs of government entities such as counties, school districts, cities, colleges and other public entities in close proximity to Opus Bank’s market presence in Washington, Oregon, California and Arizona.

Irvine, California, Us

Directly managed all banking offices in Washington and Oregon ensuring profitable growth of loans and deposits. Responsible for aggressive branching growth while evaluating new markets and specific target locations. Managed the bank's call center and retail training. In the Director of Retail Strategies role was responsible for the management and implementation of bank wide sales, service and operational projects as well as initiatives impacting banking operations in the 60+ offices in California, Washington, Oregon and Arizona.

Responsible for the overall direction, coordination and evaluation of retail banking branches, retail operations, retail sales and service, call center, Platinum Banking, Cascade Investment Services, residential lending and bank-wide training. Served on Management Committee, Asset & Liability Committee, Pricing Committee and Technology Steering Committee. Developed strategic plans, business plans, goals and objectives, including establishing balance growth, fee income and expense goals for the team.

Charlotte, Nc, Us

Led the sales management and implementation of the marketing plan for the regions 42 branches with 550 employees. Identified best practices and tactics for achieving desires results; developed solutions to remove obstacles to the branches success with their sales, service and cost strategy goals. Ensured successful performance in all sales campaigns. Responsible for the development and delivery of related training for branch managers, customer service managers and personal bankers.

Charlotte, Nc, Us

Successfully held multiple roles throughout the organization resulting in multiple promotions and a solid understanding of sales and operations.

Graduate School Of Banking

Bachelor Of Business Administration (Bba), Finance, General