Debbie Freeman Email & Phone Number

California, United States

I am a financial professional committed to helping individuals and families achieve their financial goals. Because when people have what they need financially, they're ableto focus on what matters most. By equipping clients with proven tools and resources, I help them build a financial strategy that can get them where they want to go.

San Francisco, California

I help individuals and families develop effective strategies to reach their financial goals and live generous lives. These financial goals could include:* Protecting the family with life insurance* Saving for retirement* Saving for a child's college education* Charitable giving to their favorite organizations or causes. No matter what your goals, achieving.

• Provided leadership and strategic direction for the after-market service business, including the custom solutions business, to drive revenue growth and exceed operating profit targets.
• Developed sales support materials, trade-show support and created processes to capture sales leads. Trained field sales and service personnel on new service product offerings.
• Mentored service personnel for product management skills, resulting in new after-market service product offerings along with brochures, website updates and sales training material.
• Collaborated cross-functionally to ensure new product development and launch processes included requirements for after-market service products.
• Created and improved focused sales forecasting and follow-up processes for the service contract sales team resulting in year over year revenue growth.

• My main objective was to develop the commercial skills within the service organization to attain revenue growth and department profitability goals. I also managed the North America service sales team and the depot.
• Drove revenue growth for North America service contract sales through the development and optimization of the service sales personnel and their sales processes over a two year period.
• Grew the revenue generating opportunities for the depot repair center, the technical support team and the field service organization by creating customer valued services that could be offered during customer.
• Drove company-wide behavior change to a “value-add, customer optimized” service model through developing sales tools, delivering training and coaching personnel.

• Management of the in-house repair technicians and the administration team processing service requests for instrument repairs and plate certifications. Department leader managing SOX and ISO Certification process.
• Led the CRM conversion from Oracle to Salesforce and ServiceMax which enabled the service business to make better, more informed business decisions. Efficiencies gained through the implementation contributed to faster.
• Decreased repair turn-around time, while maintaining first time fix rate, through Lean Six Sigma activities while completing Green Belt Certification. Faster, higher quality repairs resulted in improved customer.
• Created and updated customer service processes that led to successful ISO 9001 and ISO 13485 recertification, and a new ISO 17025 certification. Attaining ISO17025 certification removed on-site audit requirements.

• Management of PhD level technical support call center, depot repair team and service administration handling over 25,000 product inquiries, 3000 repairs and 1000 calibration services per year.
• Improved live call answer rate by cross-training personnel and implementing CRM system changes to eliminate redundant data entry which allowed agents to answer more calls.
• Led service integration activities for newly acquired businesses to ensure customer support capabilities and customer satisfaction for new set of customers and products.
• Implemented new version of Oracle CRM service tool used in tracking service activities and managing the service business as an outcome of company integration activities.

Management of the $40M Gel & Blot Imaging product portfolio over the life cycle that maximized revenue and profit to the company. Led the commercial role in product development projects, proposed global strategic and tactical marketing plans while collaborating with regional teams on implementation. Forecast global supply of instruments and accessories.

Management of the service operations group consisting of the call center, technical support, service contract sales, spare parts logistics and service marketing. Recruited and trained staff. Mentored staff for professional development, administered performance appraisals, salaries and departmental budget. Developed knowledge database tool to increase.

First technical support representative for Molecular Dynamics supporting the gel and blot imager product portfolio as well as a confocal microscope system. Provided software and hardware support to end-user customers, field sales representatives, field service engineers and application specialists. Supported operating systems (Windows & Unix), proprietary.

Pre-Nursing Studies

Pre-Nursing Studies, General Education

Pre-nursing coursework, general education, organizational behavior, business management, and computer science.

Molecular Biology And Unix