As with all of my positions, my priorities continue to be the need to set and focus on the business goals, create and maintain processes and procedures that enable repeatability, and always strive for excellence - or as my sister likes to say I do, "just crack on and get stuff done!".

I joined the team at Hive Intelligence to work with both product management and professional services, including setting up our operational processes to ensure success in both product development, deployment and implementations.

Along with my husband David, we owned the beautiful Arch House Deli in Clifton Village from November 2009 to July 2017. We’ve since sold the premises but David continues to run cheese related parts of the business including supplying cheese wedding cakes and hosting cheese and wine events at our partners Averys Wine Cellars.

A founding Director of Cerato, with a role primarily focused on helping companies choose the right marketing software and services. Drawing on my experience from previous roles, I used workshop facilitation skills to establish Client’s current situation with respect to software, systems, processes, data and people, then continued with business analysis of their future objectives to culminate in a detailed recommendation for change, including suggested methodologies and phasing to enable this. Where this included the need for new software or database services to be sourced, I created RFI’s and ITT’s with clearly identified business requirements, weighted against their importance and benefit they bring to the overall solution. I managed the selection process from identifying a short-list of potential suppliers, liaising with them on their proposals, as well as maintaining an objective scoring system to ensure the correct supplier was ultimately chosen.

I initially joined smartFOCUS as Product Manager responsible for product design and the management of the product release process. This role quickly expanded to Group R&D Director and part of the smartFOCUS management team. I managed a team of 30+ Product Managers, Developers and Testers across 3 sites (through acquisitions) to continually design, develop and release software to support the Intelligent Marketing proposition created by smartFOCUS. I was part of the management team that prepared the company for flotation on AIM in 2004, and played an integral part in the selection and technical due diligence process for the acquisitions and mergers of other businesses into the smartFOCUS Group. I was also responsible for the creation and adoption of the R&D ISO accredited process, rolled out across the whole Group and maintained through annual inspections.

When MarkIT moved into software development, I became the Technical Director, building and subsequently leading a team to develop their own Campaign Management and Analysis tool. The role covered all aspects of software development from liaising with Clients and Prospects to generate requirements, working alongside technical architects on system design, managing developers to produce the software, implementing Quality Assurance for test and release, and managing the Support Desk of implemented systems.

As MarkIT started to grow, I became the Consultancy Director with a remit to grow a strong team of consultants to continue to provide analysis and database management services to a wider list of Clients. The role included client services management and account handling, staff recruitment and team management, sales support and demonstrations, and continued knowledge transfer on marketing and analysis projects.

I joined MarkIT as their first consultant with a wide range of duties including sales support and demonstrations, writing proposals, database design and data engineering, software installations, training, software support, analysis consultancy, as well as adhoc analysis projects. Clients during this time included Bradford & Bingley Building Society, Britannic Assurance plc, TSB Bank Ireland, Allied Domecq Retailing, Ulster Bank, Office World, Le Shuttle, Shelter.

I joined Brann as a Planning Consultant with duties including visualising briefs, writing proposals, preparing and presenting at pitches, database design and data engineering, customer profiling, modeling, clustering, score card design, targeting of door drops, customer mailings including cold list buying, questionnaire design, post campaign analysis, report writing and final presentations. Clients during this time included Family Assurance Friendly Society, RSPCA, Virgin Entertainment Direct, Norwich Union, Barnardos, Royal Mail.

I joined LVB (later part of Draft Worldwide group) as an Information Analyst, working directly with the Technical Director on activities such as data engineering, designing and building databases fit for marketing use, pre- and post campaign analysis including customer profiling, modeling, clustering, score card design, targeting of door drops, questionnaire design, report writing and final presentations. Clients during this time included Barclays Bank Consumer Lending, Royal Bank of Scotland, Shelter, HP Foods, The Pier, Wesley Barrell.