Debbie Heidenreich Email and Phone Number

Partnered and provided coaching to leaders regarding performance management, employee relations and organizational changes that align with business strategy. Managed and resolved complex employee relations issues.Provided guidance and interpretation of employee policies.

Managed an HR Operations team with a call center that supported 6,000 employees and managers. Led a team that supported centralized on-boarding and off-boarding for the enterprise. Lead business role in multiple human capital management (HCM) upgrades and implementations for the US and Europe.

Managed nine employees who successfully delivered multiple projects within HR space. Developed discipline around business requirements: gathering, defect management, and user acceptance testing. Led business project to eliminate paper personnel files and implement secure electronic repository. Developed expertise around budget process and successfully managed multiple budgets. Business role in PeopleSoft HCM core implementation for CNA’s Europe Affiliate.

Successfully built team for centralization of Human Resources operations. Developed and built out team’s expertise, formalized cross training and implemented process review to streamline work. Championed the launch of HRConnect, a centralized resource for employees and managers.Led centralized Human Resources Operations function that year over year exceeded quality goal of 98% and customer satisfaction goal of 95%. Established credibility and value propositions with business partners by streamlining and centralizing operations work for the enterprise. Streamlined processes, created training documentation, and trained staff.