Partnering with senior leaders and business areas, offering guidance, coaching and advice on all aspects of colleague communications. Working with a wide range of stakeholders to ensure colleague engagement is maintained. Engaging colleagues with our Group strategy by sharing it through storytelling techniques.Team development – upskilling the team in line with the internal communications strategy.Developing communication toolkits for the team, colleagues across the business and leaders.Writing and editing content for a variety of channels and audiences.Introducing tone of voice to all colleague communications, aligning it with our external messaging.Measuring colleague engagement and making sure what we produce is effective and generates the right outcomes and behaviours.

Enablement: - Successfully developed and delivered communication coaching and masterclass sessions across the business, covering topics such as tone of voice, storytelling techniques, effective presentations and comms planning.- Delivered a comprehensive online self-serve comms toolkit, for all colleagues to access. The toolkit contained ‘how to’ guides on topics such as; writing effective emails and planning an event, as well as useful templates.- Trusted Business Partner to senior leaders and regularly provided guidance and advice to colleagues in satellite comms teams.Colleague engagement: - Planning and delivery of delegate management, logistics, Q&A sessions and trade stands, as well as post event activity at our recent colleague event.- Delivery of our Great Place to Work scheme. Researching, designing and delivering a series of activities throughout the year that encourage all 4.5K colleagues to engage with each other – bringing about a sense of one organisation. - Lead facilitating at our monthly Warm Welcome events. Days to welcome new recruits to the organisation and to give them an introduction to our vision, values and culture. I helped develop the content for the day and currently mentor several other facilitators.Change programmes: I’ve been involved in some recent large change initiatives, particularly ones where there's been a significant people impact – relocating 800 colleagues to a new head office site, site closures, restructures and an internal rebrand. - Advising and supporting project teams with their comms planning, development and distribution, making sure that key messages were aligned with the organisation narrative.- Developing, writing and reviewing plans, approaches, communications and channels. - Supporting colleagues and business areas through change programmes. Being a good listener and making sure what I heard was fedback and addressed, or at least acknowledged.

My role was to lead a team that looked for business processes and procedures to improve, particularly the ones that created waste, blockages and complaints. I looked for opportunities to make things more efficient and effective for both customers and colleagues. I worked closely with business areas and provided expert advice and guidance on new ways of working when new processes were put in place. Our team were the first to raise concerns about the amount of PPI complaints received, and instigated the initial review that took place (before the world went PPI crazy).On the back of this work I introduced these initiatives (that still exist today): • an online forum where colleagues could raise their ideas and suggestions. • new easy-to-read and easy-to-find procedure documents for front-line colleagues. • a colleague recognition scheme for anyone who had an idea or made an improvement that saved the organisation and their colleagues time and/or money. • a team to look at the root cause of complaints so we can take action to avoid the same thing happening again.

I worked with a wide range of internal (and external) stakeholders to identify, scope and define business requirements, for large mortgage related projects.

Branch based role, serving customers on the counter and processing mortgage applications.

Head Office based role, investigating fraudulent transactions on customers accounts.

Day to day running of mens clothes store.