Specializing in assisting small business owners maximize their IT investments. Evaluate current business processes and IT systems to identify opportunities to streamline processes, improve utilization of IT systems and technologies, and drive down costs.My prior experience in both large corporate environments and small business has given me a unique perspective of critical IT and business practices. I've learned how the processes and practices used in large corporation can be simplified for use within a small business. This approach provides the small business owner with a solid IT environment which support and enhances their business processes at a minimal cost.Completely overhauled a client's inventory management process by maximizing the capabilities of their Zoho Inventory Management system and utilizing basic capabilities of Microsoft Office. This approach eliminated the need for custom application interfaces that the client was unable to update and maintain. All impacted employees were retrained and provided detailed work instructions allowing the client to continue to train new employees when needed.

As one of the owners of a small business, I have had a wide variety of responsibilities. I have done order entry, customer management, payroll, accounts payable & receivables, HR management, process design, as well as shipping and receiving. Utilized professional IT management practices from large corporation experience to make improvements in a small business environment. These formal IT practices formed the basis for these improvements but had to be scaled down to work in a smaller environment. Many improvements made in the IT environment including all infrastructure and the Jobboss enterprise system. For example, backup process was enhanced with restore test procedures and simple change management process were implemented to ensure adequate testing and communication.

IT Director, Business Partner (Business Relationship Manager) serving Rockwell Automation’s Architecture and Solutions Business. Driving to improve my customer’s IT experience through strategic collaboration while maximizing the business value derived from IT services

Oversaw global application and infrastructure support teams: - Directed up over 100 technical professionals - Managed multiple departmental budgets exceeding $60M - Short-term international assignment to establish a regional support organization - Developed service management roles and processes for transformation to service oriented organization - Defined optimization strategies to maximize the utilization and efficiencies of previously disparate support groups - Design IT infrastructure services including technologies, standards, support processes and service management practices.

Developed and implemented global service level management processes, procedures and framework following the ITIL framework. Dvelopment of service catalog, corresponding service level agreements, service performance metrics for all IT services. Report service performance to IT management and customers on a monthly basis, identifying areas of concern and facilitation plans to address these concerns.

Led effort to implement an outsourcing arrangement for help desk and desk side support services which was completed on time and within budget. Implemented practices to monitor service performance of the service provider and address performance issues. Negotiated modifications to the initial agreement as needs evolved. Managed team responsible for the overall management of over 20,000 personal computers including asset management, PC procurement, PC build and configurations, software delivery and patch management.

Managed team of 90+ infrastructure support staff across multiple locations along with a $10M budget. Directed IT services transition activities, software license agreements and installation of new infrastructure in support of Rockwell Collins spinoff. Managed many significant project activities include a $9M project that consolidated multiple mainframe environments resulting in a $4M annual savings

Held numerous positions in support of enterprise applications, databases and operating system