Brookhaven at SugarloafActive Adult Community in Gwinnett CountyGwinnett County #1 Active Adult Community for 3 Years Running!Brookhaven at Sugarloaf- Sales Manager

New Homes Sales~ Neighborhood Manager~ Top Performer for 3 consecutive years *Sold an array of Single Family Homes, Condos and Townhomes *Design Center options*Meet, greet and build rapport with customers, realtors, lenders and appraisers. *Maintain sales models, sales office and community. *Proficient with Microsoft office, maintain accurate records and submit timely reports. *Know my competitors. *Great Customer Relations*Communication and time management skills.

Customer Service and Warranty:*Liaison between the Home Owner, warranty, sales, CTX Mortgage and Centex Corporate *Coordinated the Home Clinic a Meet and Greet Workshop for new Homeowners *Attended the Closing Asked about buying experience Conducted surveys for JD Powers *Brought Customer Satisfaction stats up to 100% from 76% with 4 months and Maintained 100% Customer Satisfaction for 3 consecutive months *Created and Maintained a Customer Data Base to Track Warranty Visits, Customer calls and Mail Merge. *Designed Community Newsletters*Customer Service Awards

RUSSELL HIPPE AND ASSOCIATES – (Residential Real Estate Law Firm) Atlanta GAPRECLOSER 3/2003-10/2003Experience Precloser: Real Estate ClosingsExperienced in all aspects of Pre-ClosingsAssistant to closers on HUD packagesSingle point of contact on all purchases, selling and listing agents, brokers, loan officers, seller, borrower and assisted lenders with legal loan documents needed to complete package for closingsGather the documents needed to subordinate secondary financingPrepared Powers of Attorney, quit claims and affidavits when neededTyped title commitments, tracking title commitments and researching title issues along with cleaning the FIFA discrepancy from titleRequested mortgage payoffs, 1st and 2nds and requested Insurance requirements from agents

LUCENT TECHNOLOGY/AT&T (Atlanta GA)SR PROJECT MANAGER 2001-2003Supported BellSouth Customer Program TeamResponsible for coordinating all BellSouth installation jobs for the state of Mississippi.Managed 16 Installers,Forecasting, Planning, Scheduling, Tracking. Coordinating with the customers, engineering, installation and order fulfillment. Inventory, Cost, RMA, and charge backs. Ensuring milestones are met by Lucent satisfying Customer requirements. Projecting the start and end dates. Interfacing with Ryder Logistics to track all material shipment to job sites and account for inventory in warehouse. Coordinated Team Building activities and promoted Public Relationship with external companies.

PROJECT MANAGER/LUCENT TECHOLOGY/AT&T – T1 Extranet1999-2001Support for 27 BellSouth Applications and 870 Lucent employeesExecuting and monitoring all aspects of a projectGenerating an analysis project report to assure project milestones and budget. Communicating effectively across different levels of management and employees. Supervising support staff; working independently with others; working flexible hours.