Debbie Jose Email & Phone Number

Kilmarnock, GB

Appointed to create a high-performing enterprise-wide global procurement function by bringing together four separate procurement functions in a business undergoing demerger and merger

Stirling / London

London, Greater London, United Kingdom

Stirling, Stirling, United Kingdom

Set up the Supplier Spend Reduction programme, with a target of delivering £100m P&L savings from supply chain through design and deployment of commercial strategies.

Durham, United Kingdom

Led the programme to tender for customer services outsourcing contracts, including front office and back office activities valued at £80m

Bradford, United Kingdom

Accountable for recruiting and on-boarding over 2,500 Customer Experience Managers across the UK in a six month period, including delivering a training program on new digital toolkit to all those engaged in the new roles which amounted to over 17,000 delegate training days. Operational and Strategic Leader of team of 50 recruiters and 100 trainers to.

Durham, United Kingdom

Commercial management of multi-million outsourced strategic partner contract (Capita) covering front and back office functions across the customer services business.Accountable for delivery of remediation programme, working together with partner to deliver enhanced value to npower at acceptable cost/investment from partner to support overall business.

Durham, United Kingdom

Design and set up of governance processes and policies to support management of key outsourced strategic outsourced partners (Capita & TCS)

Edinburgh, United Kingdom

Design and delivery of colleague engagement programme across EB business utilising employee representatives and pulling a wide range of disparate projects together into a coherent programme. Business Project Management of section 166 project. Included commissioning, oversight and management of third party supplier supporting the business

Glasgow, United Kingdom

Design and implementation of radical Root Cause Analysis approach and function to support Retail and and Wealth businesses in delivering best in class customer experience and reduced volume of complaints.

Northampton & London

Delivery of a £1.4m (resource) transformation programme, providing transformed service operation supporting Financial Ombudsman Service complaints for both PPI and General Case Work.

Northampton, United Kingdom

Leader of team of 15 process improvement specialists to support and improve the processes associated with managing PPI miss-sell complaints across Retail Banking, Barclaycard and Barclays Secured Lending portfolios.

Northampton, United Kingdom

Prioritisation and management of demand for change resources from UK Card Commercial teams.

Coventry, United Kingdom

Design and delivery of Corporates (B2B) business Transformation Programme.

Milton Keynes

Planning and implementing the merger of the A&L Current Account business into Santander IT and Business systems and channels.

Leicester, United Kingdom

Managing all aspects of the unsecured loans product post customer recruitment, unsecured loan PPI products and projects impacting the loans business.

Northampton

End to end delivery of channel specific marketing campaigns. This involved mobilising project teams across the business to deliver across a number of channels and operational areas.

Northampton

Identifying and deploying Customer Value Management techniques to deliver value from Student and Graduate customer base (Acquisitions and existing customer management).

Various projects including build and deployment of IT platform to support savings bonds, introducing performance development into Gibraltar business area, implementation of integrated statement to Barclays retail customer base, Barclays branch redesign programme

Bsc (Hons), Banking & Finance

1 A & B Accredited