Specialist in Luxury Leisure & C-Suite Travel Management, providing fully-customized air solutions, hotel recommendations, itineraries, and experiences to successful, well-traveled clientele.Independent Affiliate of Travel Edge

As Director, Advisor Relationships at Travel Edge | Air, Insurance Transportation, I direct and manage strategic partnerships and implement leisure business growth strategies through support and resource development for our leisure advisors.My day-to-day responsibilities include:Develop leisure resources and support tools to support and grow leisure advisors’ book of business.Oversee advisor support team as it pertains to all leisure travel.Collaborate with HQ supplier teams to ensure contracts and supplier support needs are being met.Manage day to day troubleshooting on leisure bookings to encourage booking of preferred vendors and to maximize revenue.Collaborate with Operations to establish account management structure and develop CRM system for data tracking and analysis.Ensure up-to-date, engaging Intranet content to drive revenue through our advisors.Escalate conflict resolution with supplier partners on behalf of advisors.Partner with advisor engagement team and learning & development on training programs commensurate with consistent advisor support needs.Stay up to date on top luxury destinations and products.Stay up to date with new partnerships, tools and booking platforms.Have a deep understanding of revenue maximization opportunities for advisors.Assist internal VVIPs and high-level executives with leisure & business travel arrangements.

First contracted then hired as Branch Manager to launch the new Bay Area office and successfully recruit, onboard, train and mentor team of over 20 luxury travel advisors, ranging from novice to established from competitor agencies by leveraging strong industry relationships. Research, negotiate and outfit San Francisco office lease, plan branch launch party, host and secure sponsorship for networking event to establish new business for team, and plan and host Virtuoso Sabre training for four regional offices. Collaborate with preferred partners to offer exclusive FAM Trips, develop innovative training opportunities, facilitate office visits, coordinate Advisor attendance at Virtuoso Travel Week, Elevate, Prost and holiday party, in addition to securing comped rooms from hotel partners for attendees. Train advisors on Sabre, Outlook, ClientBase, AXUS, Umapped, Virtuoso and SELECT Hotel Program. Collaborate with marketing team to maximize team engagement in SOAR program.

As the Director of Keeping Clients Happy (aka Client Relations and Operations), I managed the Client Relations & Operations for Savanti Travel, a San Francisco-based full-service Travel Management Company. In my role, I was directly responsible for creating and implementing internal processes to ensure our Advisors were set-up for success with the VIP Clients they manage. This included establishing protocol for project planning, tracking and documentation; creating and updating our Preferred Vendor Pipeline; growing and managing our external Preferred Partner network; and promoting our unique brand & model within our industry community. I was involved in all aspects related to the “Client-Success” of our business including hiring, training, client on-boarding, client & advisor management, escalations, and industry relationships. Savanti Travel is a San Francisco-based startup, co-founded by Dan Lack (former Head of Product at Lonely Planet) & Leigh Rowan (former COO at The Points Guy). We provide busy executives with full-service travel advisory and management solutions. Our private membership program includes trip planning, research and booking, credit card advice, loyalty program & status management, award bookings and more.

My responsibilities include: Manage Air Consolidator, Consortium, and IATA memberships, and all travel partner & supplier relationships; provide travel training and sales support to a team of over 80 Concierges nationwide; curate and maintain our exclusive Preferred Hotel Program; develop and implement Commissions Tracking SOP; manage our employee travel program; negotiate corporate hotel rates for our in-house corporate/business travel needs, and design luxury travel experiences worldwide.

Leisure Travel Specialist in cruising, airfares, fully-independent itineraries, multi-generationaltravel and travel with kids to Australia, Asia, Hawaii and Europe.

American Express Leisure Travel Specialist for China, Hong Kong, Singapore, SouthEast Asia, Australia,New Zealand and the South Pacific.Specializing in high-end leisure, cruising, airfares, fully-independent itineraries,multi-generational travel and travel with kids to Australia, Asia, Hawaii and Europe.

Provided professional travel advice and services to high-end leisure clientele.Proficient in all facets of travel-related product, including but not limited to, airfareconstruction; ticket issue; booking cruises, tours and transfers; preparing completeFIT itineraries; processing cancellations, reissues, billing; and back office.

Helped new arrivals settle in Sydney from both inter-state and overseas by providing information and guidance on suburbs, accommodation, schools, as well as orientation services.Liaised with real estate agents for both short and long-term accommodation; hotels; car agencies for renting, leasing and buying; schools; childcare centres; and removalists by phone, fax, e-mail, the internet and in person. Prepared itineraries, made appointments and advised on lease documents.