Debbie Kim Email & Phone Number

New York, NY, US

South San Francisco, California, US

San Francisco, US

San Francisco, CA, US

- Managed operational health and partnerships for 6 East Coast markets of the national, regulated $12M wheelchair-accessible-vehicle program.- Developed first 12-market monthly P&L to track $12M worth of actual and forecasted cost and ridership growth, ultimately delivered to the Board of Directors.- Strategized and implemented Q2 national program cost.

- Analyzed high priority signals as a Safety subject matter expert for high-risk policy enforcement escalations for user-generated content, in collaboration with Machine Learning Engineering and Legal teams, exceeding average volumes by 13%.- Launched automation review workflow in collaboration with global Engineering teams, reducing handling time by 38%.

- Managed resolution of global client support cases for 3 core Facebook products (FB Analytics, Instant Articles, and FbStart) by collaborating with Engineering.- Proactively identified business need for essential training documentation for new hires and spearheaded creation of Instant Articles Wiki and FbStart Training document.- Executed quality control.

Los Gatos, CA, US

- Executed patient intake operations for 20+ pediatric patients daily.- Managed communications between partner companies, hospitals, imaging centers, physicians, and specialist teams.- Prepared, maintained, formatted and updated 100+ patient chart and records.- Trained new hire medical assistants on daily clinical operations.

- Documented patient pain points, complaints and data on electronic charting system for 15+ patients daily.- Managed the purchasing, receiving, and distributing of patient eyewear products.- Prepared examination rooms and ophthalmic medical equipment for regular eye exams.

- Operated core administrative functions by triaging patient phone calls, scheduling patients, managing referrals, and tracking patient insurance eligibility.- Assisted pediatrician in patient intake and clinical operations for 10+ patients daily.- Advocated for lower-income families by providing MediCal insurance eligibility resources.

US

- Member of the Children’s Surgical Unit department- Aided the nurses in preparing the patients for surgery- Provided amenities for families in waiting rooms, exercised social skills in a tense environment

Washington, DC, US

- Disaster Response Team- Revamped template for and developed descriptive emergency manuals for six counties of the Bay Area- On-site for disaster relief efforts: Summer 2013 Asiana plane crash, apartment house fire shelter (Featured in ARC News regarding Asiana crash)- Aided in the production of National Refugee Day- Produced Red Cross badge production.