Debbie Kim Email & Phone Number

New York, Ny, Us

South San Francisco, California, Us

San Francisco, Us

San Francisco, Ca, Us

- Managed operational health and partnerships for 6 East Coast markets of the national, regulated $12M wheelchair-accessible-vehicle program.- Developed first 12-market monthly P&L to track $12M worth of actual and forecasted cost and ridership growth, ultimately delivered to the Board of Directors.- Strategized and implemented Q2 national program cost reduction efforts leading to ~$1M saved (35%) in collaboration with Executive Leadership, Local Operations, Legal, and Strategy teams within 3 weeks.- Connected remote stakeholders by facilitating monthly communications across 8 cross-functional teams, leading to the first national program newsletter.- Reported to the VP of Partner Operations.

- Analyzed high priority signals as a Safety subject matter expert for high-risk policy enforcement escalations for user-generated content, in collaboration with Machine Learning Engineering and Legal teams, exceeding average volumes by 13%.- Launched automation review workflow in collaboration with global Engineering teams, reducing handling time by 38%, quality errors by 15%, volume by 14%.- Orchestrated development of global automation tool in collaboration with local XFN teams and Engineering partners, decreasing average handling time by 80%.- Launched new case management system and drove the migration process of 1,000+ reports, leading to the team’s first holistic dashboard in collaboration with Vendor Management and Analytics teams.- Decreased write-up average handling time by 33% by launching a new internal tool in collaboration with Analytics team.- Redesigned global on-call system in collaboration with global XFN partners, boosting escalations volume by 105% monthly.- Resolved bi-weekly global Safety on-call escalations for 8 integrity abuse types in collaboration with Policy, Legal, and Engineering teams.- Presented to Engineering, Operations, and Legal executive leadership on workflow gaps, which resulted in placing automation and mobile development solutions on H1’19 roadmap.

- Managed resolution of global client support cases for 3 core Facebook products (FB Analytics, Instant Articles, and FbStart) by collaborating with Engineering.- Proactively identified business need for essential training documentation for new hires and spearheaded creation of Instant Articles Wiki and FbStart Training document.- Executed quality control for 600+ Instant Articles daily for design and policy compliance to maintain brand guidelines.

Los Gatos, Ca, Us

- Executed patient intake operations for 20+ pediatric patients daily.- Managed communications between partner companies, hospitals, imaging centers, physicians, and specialist teams.- Prepared, maintained, formatted and updated 100+ patient chart and records.- Trained new hire medical assistants on daily clinical operations.

- Documented patient pain points, complaints and data on electronic charting system for 15+ patients daily.- Managed the purchasing, receiving, and distributing of patient eyewear products.- Prepared examination rooms and ophthalmic medical equipment for regular eye exams.

- Operated core administrative functions by triaging patient phone calls, scheduling patients, managing referrals, and tracking patient insurance eligibility.- Assisted pediatrician in patient intake and clinical operations for 10+ patients daily.- Advocated for lower-income families by providing MediCal insurance eligibility resources.

Us

- Member of the Children’s Surgical Unit department- Aided the nurses in preparing the patients for surgery- Provided amenities for families in waiting rooms, exercised social skills in a tense environment

Washington, Dc, Us

- Disaster Response Team- Revamped template for and developed descriptive emergency manuals for six counties of the Bay Area- On-site for disaster relief efforts: Summer 2013 Asiana plane crash, apartment house fire shelter (Featured in ARC News regarding Asiana crash)- Aided in the production of National Refugee Day- Produced Red Cross badge production machinery manual for workers