Debbie Krause Email & Phone Number

Irvine, Ca, Us

Newport Beach, Ca

Orange County, California Area

Served in a leadership position with responsibility for 25 loan processors in 5 sales branches that support the top producing area in the region. Personnel experience included recruiting, interviewing, hiring, onboarding, training, directing work, and evaluating performance. Managed capacity planning, facilitating team building, preparing meeting content, and preparing annual business plans. Partnered with fulfillment sites to build strong and positive working relationships to achieve top… Show more Served in a leadership position with responsibility for 25 loan processors in 5 sales branches that support the top producing area in the region. Personnel experience included recruiting, interviewing, hiring, onboarding, training, directing work, and evaluating performance. Managed capacity planning, facilitating team building, preparing meeting content, and preparing annual business plans. Partnered with fulfillment sites to build strong and positive working relationships to achieve top funding and customer loyalty results. • Established and implemented priorities while reaching 100% of performance goals and objectives by ensuring workloads were balanced and managed accurately and timely, consistently evaluating individual and team performance, and initiated appropriate action to meet and exceed performance standards.• Recognized for being the #1 team in the nation several times and having the most productive processors in the region and ranked in the top 30% in the nation. • The team supported one branch that alone had over one $1billion in funding in 2012. • Managed sales/loan pipeline, managing up to 900 loans while funding over 450 loans. Consistently funding 60% pull through and scorecard results ranked in the top 3.• Successfully engaged staff by coaching, mentoring, developing, and encouraging personal careers goals resulted in lowest turnover in region.• Achieved highest team engagement scores in the region, with an increase of 15% in two years.• Assisted in implementing several pilot projects which included branch processing and a new processing system which rolled out to the nation. Improved efficiency/improved quality.• Inspected and performed monthly compliance audits and successfully scored 98% accuracy. Show less

Business Administration And Management, General

Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General