Debbie Smith

Debbie Smith Email and Phone Number

Chief Executive Officer at Westerleigh Group @ Westerleigh Group
bristol, bristol, united kingdom
Debbie Smith's Location
United Kingdom, United Kingdom
Debbie Smith's Contact Details

Debbie Smith work email

Debbie Smith personal email

n/a
About Debbie Smith

I am a highly accomplished leader with extensive Executive and Board level experience across the UK and Ireland. This has predominantly been in customer facing organisations in regulated markets.I have significant experience of working in complex organisations with multiple stakeholders across a broad range of bodies including Government, MP’s, Unions, Media/Press, and regulated bodies. I have a proven track record of creating customer and digital led strategies, developing high performing and highly engaged teams and organisations, leading successful organisational and cultural change, growing businesses to deliver exceptional financial performance and leading successful M and A. Working as part of a team is important to me, with a strong sense of responsibility and good communication skills I am an influential ambassador for the organisations I work for and with. I am known for championing diversity and inclusion throughout my career most recently as a Retail Week Be Inspired ambassador. I am an accomplished coach and mentor to business leaders and enjoy helping others develop and succeed. • Strong visioning and strategic skills having developed and implemented strategic plans across different organisations,industries and countries.• Exceptional leadership skills, outstanding with people, highly engaging, inspire and create followship easily. • A quick learner and someone who enjoys understanding different organisations, meeting new people and helping them change to meet their current and future challenges. • An insightful, intellectual and resilient leader with high levels of EI, known for my authenticity and integrity.• High achievement drive, very resilient, bring passion, energy and pace to teams and organisations.

Debbie Smith's Current Company Details
Westerleigh Group

Westerleigh Group

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Chief Executive Officer at Westerleigh Group
bristol, bristol, united kingdom
Employees:
74
Debbie Smith Work Experience Details
  • Westerleigh Group
    Chief Executive Officer
    Westerleigh Group Jan 2022 - Present
    United Kingdom
  • Dementia Uk
    Development Board Member
    Dementia Uk Oct 2020 - Oct 2023
    London, England, United Kingdom
  • Dks
    Chief Executive Officer
    Dks Jan 2020 - Dec 2021
    United Kingdom
  • Payzone Uk
    Chairperson
    Payzone Uk Oct 2018 - Feb 2020
    Payzone Bill Payments Limited is a business created on 24th October 2018 following the acquisition by Post Office Limited (POL) of the bill payments proposition from Payzone UK providing card and bill payment services to independent retailers, multiples and symbol groups across the UK. GP18/19 of £4.4m from a turnover of £7.1m. Lead the acquisition and chaired the business to deliver successful integration with POL including a total overhaul of the people, customer and digital strategies. Increased business performance though synergies and new business. including securing new exclusive upstream contracts e.g. British Gas. Managed many varied external stakeholders including government, CMA, relevant regulatory bodies, energy providers and retailers and took the lead on the PR campaigns.
  • First Rate Exchange Services
    Non Executive Director
    First Rate Exchange Services Aug 2018 - Jan 2020
    FRES, a joint venture between Bank of Ireland and POL, offering a range of services including wholesale notes provision, supply to retailers, Travel Money Online, management of a pre paid Travel Money Card and international transfers. Provided oversight and challenge on strategy, business development and financial and operational risks.
  • Pol
    Retail Chief Executive
    Pol Jan 2018 - Dec 2019
    London
    P and L accountability for the POL Retail business including the commercial product management and marketing of Parcels and other Mails, Bill Payments, Everyday Banking, Government Services, Retail and Lottery. Ownership of the key commercial relationships e.g. Royal Mail, UK High Street Banks, Camelot, British Gas, UKGI and the retail multiple partners i.e. Coop, McColls, Spar, WHSmith. Delivered significantly increased value to the business through new and better commercial agreements e.g. High Street Banks, British Gas. Developed and lead the implementation of a new Strategy to enable the business to be more attractive to customers, franchisees and partners. This included trialing and rolling out new formats, digitising and automating customer propositions e.g. Labels 2 Go and Parcel Shop for parcels, Digital Check and Send for passports and a Travel Money app for travel money and insurance Built a high performing customer focused and diverse retail executive team through new appointments and individual and team development. Increased colleague engagement in the Retail BU by 13% pts. Lead the Women in Retail development group and sponsored the PRIDE and BAME working groups
  • Boots Uk
    Stores Director
    Boots Uk Aug 2014 - Jan 2015
  • Boots Uk
    Hr Director
    Boots Uk Oct 2013 - Aug 2014
    Nottingham, United Kingdom
  • Boots Uk
    Stores Director
    Boots Uk Jun 2012 - Sep 2013
    In addition to the Managing Director role for Boots Ireland, I also had P and L accountability for a third of the stores organisation in Boots UK, comprising over 900 stores and 22000 people with a turnover in excess of 2.5bn. Involved in the creation and delivery of the 3YP for Boots UK and developed and delivered an award winning customer programme that step changed the engagement of colleagues and the care provided to customers across the UK and Ireland.
  • Boots Ireland
    Managing Director
    Boots Ireland Apr 2010 - Oct 2013
    Ireland
    P and L accountability for the Republic of Ireland business.Accountable for the total business including Strategy, Finance, Commercial, Marketing, Digital, Operations and HR.Step changed the performance of the Irish business in a very difficult economy through bold change in the Retail and Pharmacy offer, significant simplification of the operating platform and a major people change programme. Lead ground breaking change in Pharmacy, including launching controversial new pharmacy services e.g. ‘the morning after pill’ and fundamentally changing the pricing model for pharmacy in Ireland for the future. Achieved revenue growth of 10%, reduced operating costs by 5% and delivered a 30% increase in trading profit.Developed a portfolio growth strategy for Ireland securing funding from the wider international group to successfully open 17 new stores over 18 months and creating Boots Ireland’s first e-commerce site, Boots.ie, based on analysis of a wide range of e-commerce models. Boots.ie now generates €35m pa. Repositioned the Boots brand as a responsible business in Ireland and a great place to work and shop being the first retailer in Ireland to be awarded the prestigious Business Working Responsibly Mark and achieving 8th place in Irish Independents Best Places to Work in Ireland ( BPTWI)Personally recognised as one of the Top 5 most trusted leaders in Ireland at the Irish Independents BPTWI.Repositioned the Boots brand as a responsible business in Ireland and a great place to work and shop. Personally recognised as one of the top 5 most trusted leaders in Ireland.
  • Ibec
    Non Executive Director Retail Ireland
    Ibec Dec 2012 - Sep 2013
    Dublin
    Retail Ireland is the leading public affairs, Government relations and trade representation body for the Irish retail industry. It operates as a dedicated unit within Ibec, Ireland's foremost business, enterprise and employers group. Responsible for developing and overseeing the delivery of a strategy to enhance the profile of the retail industry and promoting a more positive business environment for Irish retail. This involved championing the interests and concerns of retailers to Government, media and other relevant bodies and promoting the social and economic importance of retail in Ireland at key events.
  • Business In The Community Ireland
    Non Executive Director
    Business In The Community Ireland Apr 2011 - Sep 2013
    Ireland
    Business in the Community Ireland (BITCI) is a not for profit organisation that provides bespoke advice to some of the most progressive multinational and indigenous companies in Ireland, helping smaller enterprises navigate and understand CSR. Provided oversight and challenge to the future strategy whilst ensuring effective and consistent implementation of the current one. A trusted adviser on responsible business practices in Ireland , leading by example in her own business ( first retailer to be awarded the prestigious Business Working Responsibly Mark) and encouraging, advising and influencing other business through 1 to 1 conversations and speaking at key events, driving awareness and increasing membership. Championed the 'Schools Business Partnership' scheme to encourage and increase school completion and two social inclusion programmes, 'Ready for Work' and 'EPIC' to support the homeless and immigrants in Ireland in securing education and employment.
  • Boots Uk
    Divisional Director
    Boots Uk Jan 2006 - Mar 2010
    Accountable for the leadership of 16,000 people and the delivery of the P and L for 650 stores in the East Divison.
  • Boots Uk
    Director Of Operations, Stores
    Boots Uk Apr 2005 - Dec 2005
  • Boots Uk
    Field Leadership Roles
    Boots Uk Sep 2002 - Apr 2005
    London, United Kingdom And Yorkshire
  • Boots Uk
    Programme Management/Consultancy Roles In Business Development, Operations And Hr
    Boots Uk Jun 1996 - Aug 2002
    Nottingham, United Kingdom
  • Boots Uk
    Pharmacist, Store Management And Field Management Roles
    Boots Uk Aug 1987 - Jun 1996
    United Kingdom

Debbie Smith Education Details

Frequently Asked Questions about Debbie Smith

What company does Debbie Smith work for?

Debbie Smith works for Westerleigh Group

What is Debbie Smith's role at the current company?

Debbie Smith's current role is Chief Executive Officer at Westerleigh Group.

What is Debbie Smith's email address?

Debbie Smith's email address is de****@****p.co.uk

What schools did Debbie Smith attend?

Debbie Smith attended University Of Sunderland, Columbia Business School.

Who are Debbie Smith's colleagues?

Debbie Smith's colleagues are Victoria Crabb, Paul Webb, Paul Smith, Cath Edwards, Giles Palmer, Matthew Bond, Danielle Yates.

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