Debbie Leblanc Email & Phone Number

Canada

Bringing over 30 years of Contact Centre leadership experience. Looking for new opportunities to help improve Customer Experience and Operational Results.

New Brunswick's contact centre community which employs more than 18,000 people in our province.

Moncton, Nb

Reporting to the Vice President, Canadian Banking Contact Centres; accountable for opening and leading the Moncton Easyline Contact Centre (370 employees) and the Easyline Offshore team (250 employees) providing legendary service to customers.

Winnipeg, Manitoba

Reporting to the Chief Customer Officer with accountability for the Consumer and Business Customer Care operations and Retail network with over 800 employees. Accountable for the comprehensive view of the customer experience at Bell MTS to deliver a leading customer experience, revenue and service results.

Winnipeg, Manitoba

As VP & GM, AAA Security, a division of Bell MTS, responsible for the full P&L with accountability for the successful delivery of financial results, strategic plan, quality service, marketing, products and human resource management. Leading 95 employees and contract technicians.

Winnipeg, Canada Area

Reporting to the President with responsibility for budget management, revenue generation and management of net bad debt. Accountable for all aspects of the consumer and business Customer Care operations with a team of +800 employees ensuring ongoing competitiveness of MTS, delivering superior customer satisfaction, revenue generation, reduced churn and net bad debt management.

Manitoba Customer Contact Association (MCCA) is an industry association made up of business leaders in the contact centre industry.

Contact Centre Canada is a non-profit organization dedicated to identifying and developing industry-driven solutions addressing human resource challenges in the Canadian contact centre industry.

Reporting to Senior Vice President of Customer Service, Sales and Marketing led the national customer service division including Contact Centres, Inside Sales, Trace and Claims with 6 Managers and Senior Managers and over 400 Customer Service Professionals (600+ in 2000) operating in Toronto, Montreal and Moncton.

Reporting to the Director of Customer Service provided leadership to 12 Managers and over 300 Customer Service Professionals providing support and service 7 days/week across North America. Responsible for all aspects of the business including meeting all service performance targets, recruitment and budgeting.

Provided leadership to 3 Managers and 32 Technical Support Representatives. Responsible for all aspects of the business including meeting all service performance targets, recruitment and budgeting.

Mississauga

Leader'S Edge Program

Diploma

Education record