Develop strategic plan with regard to telecommunications that is consistent with company direction and provides the most effective and cost efficient means of delivery of appropriate telecommunication services. Lead all implementation of all changes and upgrades to the Coverdell telecommunications environment and all interactions with outside telecommunications services.Maintain ACD systems, work with Customer Service to implement any call routing changes. Manage all call distribution… Show more Develop strategic plan with regard to telecommunications that is consistent with company direction and provides the most effective and cost efficient means of delivery of appropriate telecommunication services. Lead all implementation of all changes and upgrades to the Coverdell telecommunications environment and all interactions with outside telecommunications services.Maintain ACD systems, work with Customer Service to implement any call routing changes. Manage all call distribution between IVR applications and live customer service representatives in order to minimize cost &maximize service standards across the two environments. Assist company management with developing new programs which utilize telecommunications potential of the existing hardware and software. Provide user support and training on all communication questions. Show less

On site assistance in the day to day telecommunication flow of service. Set up a database and tracking worksheet to audit and accrue monthly telecommunication invoices. Consolidated telecommunication invoices. Set up local vendor relations. Provided training and technical guidance for internal users. Project planned any telecommunication upgrades or new services to aid in cost reduction. Handled all vendor negotiations to reduce inventory stocking orders and on hand inventory. Managed day to… Show more On site assistance in the day to day telecommunication flow of service. Set up a database and tracking worksheet to audit and accrue monthly telecommunication invoices. Consolidated telecommunication invoices. Set up local vendor relations. Provided training and technical guidance for internal users. Project planned any telecommunication upgrades or new services to aid in cost reduction. Handled all vendor negotiations to reduce inventory stocking orders and on hand inventory. Managed day to day operations for efficiency in providing customer support and order handling. Reduced expenditures by 35% over one year in purchasing cost of goods. Target goal for 2008 is to reduce purchasing overhead by 45 – 65 %. Show less

Reduced telecommunications cost by $1.7M in one year.Reduced yearly commitments to Long Distance provider.Project Manager for all telecommunication consolidation cases.Successful development and implementation of billing consolidation.

Handled telecommunication auditing for 85 locations with Ameritech's security division. Processed and managed all moves, adds and changes companywide. Had direct communication with all vendors for contract pricing and facility resource management. Reported directly to the Vice President of Operations.