Being a Service Desk team lead is exactly what you think it´s like. I´m am the colleague at work that everyone wants to know, but nobody wants to be, because I must know anything about everything regarding support, project management and also keep a team spirit like nobody have ever seen before. So - If you want to get something done, then you come to me and I will help you sort things out with a open positive mindset. Luckily, I´m obsessed on being their go to person, and because I am structured and staying organized, it brings me genuine joy to help my colleagues with their IT related issues, but also take projects management/handling to another level.I am her to take that burden off their shoulders, so they can do their work and to guide my team the right way to run successful IT business.