Debbie Monroe Email & Phone Number

Infrastructure PM for Wired Network Modernization and Security Program for all locations in the US and International OfficesPM for Wi-Fi Replacement Program for all locations in the US and International OfficesPM for CCaaS Implement new Call Center Cloud services in the US and International Offices

• Successfully managed portfolio of over 400 orders• Communicate with Customers as well as Internal and external technical parties to ensure Telecom and IT services install correctly and within budget.• Track project progress and communicate any concerns or red flags• Resolve issues• Participate in conversions• Initiate billing and close project

Accountable in a Project Manager role for a Managed Services Company for small to mid-size companies – Microsoft Gold Partner Team Manager responsible for the successful implantation of over 200 IT projects within the team which included NaaS, BaaS, o365, Teams, SharePoint and OneDrive migrations, SaaS, VoIP, Fiber, Cybersecurity, Azure and Intune implementations, New Site buildouts, 2 Factor Authentication (2FA) Developed, conducted training, and implemented companywide new Project Lifecycle process in 90 days Recruited, hired, and mentored new talent Created Project Services day of appreciation which was recognized across all departments Successfully de-escalated and retained at risk Clients

Cleveland, Ohio

Fulfilled a critical role for the EmpowerCLE start-up program whose mission is to bring affordable, reliable internet into the underprivileged neighborhoods in Cleveland.  Lead Project Manager responsible for connecting 56,000 un-connected residents and installing equipment on top of 80 building throughout the Cleveland area. Order and manage all equipment required for installations. Serves as the primary point of contact for all partners, vendors, and building owners to ensure a smooth process of installations both for residents and building owners. This involves obtaining building access agreements, site walks, design drawings, permits, and coordination of equipment installation. Strategize with Sales team to create marketing material and deployment of collateral in order to educate the community of the empowerCLE opportunity. Created foundation and processes for Customer Support, Home Installations, and Billing. Processes include answering incoming calls, evaluating service areas, scheduling installations, customer billing and trouble tickets. Responsible for Tier 1 technical support for service issues. Recruiting and training for Installers for home installations. Manage all aspects of Human Resources through creating job descriptions, recruiting, hiring, onboarding, developing performance review forms and procedures, employee counseling, payroll, administer and manage all benefits. Regular Communications provided to DigitalC C level Executives, Building Owners, Partners and DigitalC Board on project status and budget.

North Royalton, Oh

★ Oversees the planning and execution of implementation projects centered on the installation of fiber, TDMI, Coax, POTS, data, security, wireless, and VOIP solutions, with authority over teams of technical professionals.★ Partners with business owners, IT managers, and other client stakeholders to define project scope and requirements.★ Successfully completed implementation projects for over 500 small to mid-sized businesses in Ohio; addresses escalated client issues and manages invoicing.★ Ensures the overall quality of the client experience, garnering more business and referrals.★ Oversaw Call Center Operations for 12 weeks, with accountability for coaching, scheduling, performance reviews, and call audits.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT BUSINESS NETWORK TEAMBusiness Network Team is a telecommunications and IT network consulting firm with access and knowledge of industry information, tools, and resources.

Cleveland/Akron, Ohio Area

★ Developed sales presentations and proposals that served as the foundation for new business relationships; sustained $850K in monthly revenue and an 80% win rate with customers throughout Pennsylvania and Ohio.★ Oversaw the installation of new services at client sites and hosted customer training.★ Identified and secured opportunities for the sale of additional products and services, increasing revenue.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT DCT TELECOM GROUPDCT Telecom Group delivers leading edge telecommunications services and support to business customers both domestically and internationally offering the configuration, implementation and management of customized voice, data, Internet and cloud solutions.

Brecksville, Oh

★ Responsible for recruiting candidates to fill positions with salary ranges from $40K to $80K, while improving visibility and engagement with prospects through social media. ★ Used networking events, strategic alliances with a local college, and online research using LinkedIn to find qualified candidates.★ Established a partnership with Global Cleveland, a nonprofit organization dedicated to attracting newcomers to the workforce to contribute to regional economic development.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT INFINITI SYSTEMS GROUPInfiniti Systems Group is a leading provider of managed IT services, staffing, security, and applications development.

★ Oversaw 19 store locations representing $25M in total sales.★ Exercised responsibility for merchandising, hiring, training, and P&L to meet gross profit goals.★ Led workforce planning and development, hiring associates and managers and training employees to advance to positions of increased authority.★ Credited with restoring the performance of struggling stores through staff reductions and improved merchandising.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT RADIO SHACKRadioShack, formerly RadioShack Corporation, is the trade name of an retailer founded in 1921, which operates a chain of electronics stores.

★ Directed P&L responsibility for the New Mexico, Nevada, and Central Texas markets with oversight of multiple retail locations; launched six store locations, directing site scouting, lease acquisition, inventory, hiring, and training.★ Responsible for managing relationships with corporate headquarters and other vendors; led led merchandising and marketing for each retail store.★ Ranked as the Top District Manager out of 16 districts for 12 consecutive months.★ Secured substantial YOY revenue growth in the Nevada market, turning seven stores operating at a loss to profitability in three months.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT VERIZON WIRELESSVerizon Wireless is the largest provider of wireless telecommunications services in the nation.

Managed all aspects of voice, paging, cell phones, long distance and radio communications which included vendor relations, bill, contract negotiations, inventory, and legislative policy. Drove successful project plan and implementation of VOIP IP system.Maintain critical commumications during the August 2003 blackout. Responsible for working with Internal and State Auditors.

All aspects of hiring, training, managing staff of 16 for Top Tier AccountsProject Manager on installations for the City of Parma and Cleveland BrownsManage, retain, and grow top 20% Cleveland based customers equaling $550,000 in monthly revenueLeadership Role for Customer CareBillingHelp DeskField Technicians