Debbie Ng

Debbie Ng Email and Phone Number

Director @ Trend Micro | Customer Excellence @ Trend Micro
arlington, texas, united states
Debbie Ng's Location
Ottawa, Ontario, Canada, Canada
Debbie Ng's Contact Details

Debbie Ng personal email

n/a

Debbie Ng phone numbers

About Debbie Ng

In my role on the Customer Excellence team, my mission is to empower our customers and communities to achieve their goals and stay safe in the digital world. While I don't sell any software, I love selling an experience and the opportunity to enhance and grow your career and promote your successes through our VIP Program. As part of the Global Customer Excellence at Trend Micro, a leading cybersecurity company that protects over 500,000 organizations and 250 million individuals across the globe, I have the opportunity to work with a talented team that takes every opportunity to deliver our customers with an incredible experience as members of our VIP and Innovist Club programs. I have over 20 years of experience in customer success, sales and marketing support, stakeholder relations, and global reference programs. I have been recognized with the Trend Micro Unsung Hero Award and the MVP Award for Collaboration for my contributions.My passion is to identify and showcase customers who successfully use Trend Micro solutions, and to build long-term relationships with them by collaborating with sales teams and key stakeholders. I lead a high-impact team that partner with executives, product management, product marketing, sales enablement, regional and global marketing, and campaigns to create value for our internal and external customers. Their creativity and commitment to customer excellence are key to our overall team's success - teamwork makes dreamwork is our motto... and we laugh and have a lot of fun in our time together. I love to mentor and receive guidance from anyone who is interested in engaging in sharing ideas, collaborating and open to building awesome projects together and creating magic. Remember Fast Company? I was inspired many years ago by the magazine's mantra to encourage collaboration to foster organizations that thrive from working together to build great wow! projects. I've been fortunate to have many great mentors, teachers, and kind teachers throughout my career, so giving back is my way of paying it forward. I also support the Internet Safety for Kids program, which educates children and parents about online threats and best practices.

Debbie Ng's Current Company Details
Trend Micro

Trend Micro

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Director @ Trend Micro | Customer Excellence
arlington, texas, united states
Website:
trendmicro.com
Employees:
6639
Debbie Ng Work Experience Details
  • Trend Micro
    Director, Global Customer Excellence
    Trend Micro Oct 2013 - Present
    Ottawa, Canada Area
    As part of the Customer Excellence team, I lead a high-impact team of super contributors who I learn from every day. Trend Micro's Global Reference VIP Program supports global sales and marketing needs. We are laser-focused on creating long-term relationships with a global customer base by collaborating with sales teams and key stakeholders. We leverage the relationships with executives, product management, product marketing, sales enablement, regional and global marketing, and campaigns to create value for our internal stakeholders and external customers. Development of the Global VIP program includes: -Building Sales Reference Database infrastructure integrated with Salesforce and Marketo to enable self-service with updated customer data reflecting all reference activities and engagements-Development of over 200 global success assets in collaboration with global team - videos/blogs/success stories/digital marketing/social cards posted to trendmicro.com/customers-Nurturing of advocates from all lines of business and levels to expand personal and organizational growth-Deliver value to advocates by fostering an enhanced partnership with Trend Micro by connecting them with key parts of the organization including executive team, product management, customer support, education, product marketing-Focus on building profiles of executives (CISO, CIO, VP, Sr. Director's) through public assets and speaking engagements to leverage their professional profiles with peers and showcase their leadership in security-Develop digital advocacy through collaboration with Peer Review sites like Gartner Peer Insights, G2 and PeerSpot to generate user based reviewsThis year, we have also launched an executive-level customer program called Innovist Club to create a community for our C Level customers to connect, engage and support each other. Our team is focused on developing relationships and executing on calendar activities to ensure high value it delivered to members.
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  • Ibm
    Global Customer Reference Manager, Customer Programs, Business Analytics
    Ibm Feb 2008 - Sep 2013
    Ottawa, Ontario
    Responsible for driving global brand name references with business value and strategic focus; Increased 2013 reference portfolio in focus areas: BI & Predictive Analytics, Big Data, Mobile, Retail, Healthcare.-Delivered new references to fill gap areas by building relationships with product management, recruiting via social media, solution advisors, and CTP's-Secured customers for high profile activities - Wall Street Journal ad and editorial pieces featuring Banco Itau, Centerstone Research & Pioneer Credit Union, mainstage speaking at Vision, customers to influence analysts at summitDelivered social media strategy for customer programs to raise profile and promote case studies and videos: -Created 100+ member LinkedIn Group for references; 3+ weekly posts to promote and engage customers on hot topics; leveraged group to identify references in gap areas -Achieved 600+ Bitly tracked hits of BA produced assets through promotional postings on LinkedIn Groups (15+) and Tweets -Leveraged Twitter by creating #BAStory hashtag to educate industry analysts, drive new sales opportunities, promote reference assets; 130+ followers -Created online community for user groups to deliver collaborative environment for 400 membersDeveloped and implemented internal and external communications strategy to drive awareness of reference program, and leverage cross brand reference assets with global audience.-Weekly updates to 3500 IBMers, avg. 100 hits per week, drives internal awareness and influence campaign development-Delivered content rich monthly customer focused newsletter to 300+ references
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  • Cognos
    Customer Reference Manager
    Cognos Mar 2005 - Feb 2008
    -Launched and supported global reference program with 250+ reference customers; focus on long term relationships-Developed processes for stakeholder submission process of reference requests
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  • Ramius Corporation
    Communications Manager
    Ramius Corporation Mar 2004 - Nov 2004
    Ottawa, Ontario
    Responsible for developing external communications strategy; raised profile of online software company through proactive public relations and marketing communications activities.
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  • Kojen English School
    English Teacher
    Kojen English School Apr 2002 - Sep 2003
    Taipei, Taiwan
  • Gpc Communications
    Account Specialist, High Tech Practice
    Gpc Communications Sep 1999 - Mar 2001
    Ottawa, Ontario
    -Supported high tech practice accounts including Bell Nexxia, public sector clients, Wi-Lan-Responsibilities included: media relations, account management, integrated marketing communications planning, trade show strategy and support, marketing communications, supporting account teams on bids for new business
  • Accelight Networks
    Marketing Communications
    Accelight Networks 2000 - 2001
    Managed Accelight's participation at telecommunication trade shows, developed and implemented trade show strategies, supporting marketing communications and public relations activities.

Debbie Ng Skills

Marketing Communications Strategy Business Intelligence Business Analytics Product Management Project Management Management Leadership Training Strategic Planning Crm Saas Negotiation Business Analysis Analytics Sales Enablement Mobile Devices Sales Go To Market Strategy New Business Development Demand Generation Marketing Program Management Salesforce.com Cognos Media Relations Customer Relationship Management Written And Verbal Communication Abilities Customer Focused Strategic Communications Business Development Customer Facing Customer Information Recruiting Multi Channel Marketing Internal Communications Analysis Customer Experience Software As A Service Teamwork Communication Writing Messaging

Debbie Ng Education Details

Frequently Asked Questions about Debbie Ng

What company does Debbie Ng work for?

Debbie Ng works for Trend Micro

What is Debbie Ng's role at the current company?

Debbie Ng's current role is Director @ Trend Micro | Customer Excellence.

What is Debbie Ng's email address?

Debbie Ng's email address is de****@****ers.com

What is Debbie Ng's direct phone number?

Debbie Ng's direct phone number is +161387*****

What schools did Debbie Ng attend?

Debbie Ng attended Carleton University, University Of Ottawa.

What skills is Debbie Ng known for?

Debbie Ng has skills like Marketing Communications, Strategy, Business Intelligence, Business Analytics, Product Management, Project Management, Management, Leadership, Training, Strategic Planning, Crm, Saas.

Who are Debbie Ng's colleagues?

Debbie Ng's colleagues are Bestin Koruthu, Mba, Han Zong Jiang, Abdessamad Lahlali, Austin Lee, Masakazu Hashizume, Udayarangan Singlachar, Xuguo Wong.

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