Debbie Nordstrom Email & Phone Number

Calgary, Alberta, Canada

Calgary, Canada Area

Management of educational software sales and development of new business and retain accounts.*Demonstration of industry expertise in distinguishing and cold calling potential customers.*Promotion of technical system; presentation of products; and arrangement of trial schedule for end users.*Execution of constant follow-up to clients to address questions and close sales deals.*Organization and facilitation of professional training to district and school level administrators as well as to teaching staff. * Close collaboration with the CEO in planning, marketing and generating pricing programs.*Evaluation of system uses survey by grade level and execution of follow-up to augment system use. Publish success stories through blog posts and host booths during industry events.*Engagement in various industry events and in training new employees.*Pivotal role in driving significant increase in company productivity by overachieving sales goals.*Achieved top sales*Create and present data *Driving force behind the expansion of BC, Alberta and Sask.

Drive and continually refine the operational infrastructure, melding existing business practices with new developments where necessary. Create and analysis reports to help identify ways to improve customer service on a monthly basis. *Provide strategic direction and day to day management to 4 team leads, 38 employees in a dynamic and demanding environment. * Increased contractor base by 30% resulting in a higher conversion rate (applicant to active contractor) by stream-lining current client training modules.* Reduced recruiting budget by 80% by implementing a successful recruiting team and utilizing free web based recruiting methods. * Cut client issues by 10% through vigorous quality assurance checks during data entry.* Achieved a 30% improvement in departmental efficiency by introducing standard operating policies and procedures.* Established a more accurate pricing model to increase the gross margin and identify costs for programs based on geographic distribution * Developed over 20 reports to provide metrics to manage work volume, service levels, quality outcomes, shopper integrity, travel cost, and employees.* Reduced travel cost by 200k in 2009 by implementing a review process for all contractors travel expenses. * Improved Key Performance Indicators; monthly deliverables, client issue turnaround and demographic needs for over 20 clients in 2009.

Worked directly with over 30 clients, two Team Leads and nine Client Relationship Managers. Enhanced customer satisfaction by understanding client needs and identifying ways to better help them achieve their key business objectives. Review and refresh client programs, develop account strategies to improve profitability and negotiate contract renewals for existing clients to enhance profitability and long-term stability of the relationship* Fostered strong relationships with over 42 clients by providing advice and guidance for resolving issues.* Maintained revenue projections and forecasting to identify staffing needs.* Reduced the error rate for dispatching jobs from 15% to 2% by implemented a double check system.* Worked with operations and market research departments to improve the launch of new programs.* Supported sales initiatives with rapid responses on the client solutions, RFP’s and contract renewals. * Implemented an escalation point for customer concerns to increase client satisfaction.

Responsible for service compliance of 800 stores, 1200 shoppers, 12 administrative staff, 45 auditors and 6 direct reports. * Directly involved with the development of the script and shooting of a company wide training video to help assist with a consistent message for all store employees* Project manager for a strategic web design to centralize systems identifying savings of 25% in operational costs.* Provided guidance successfully to off site operations in Vancouver, Winnipeg, Alberta, Denver, Seattle and California.. * Presented quarterly results to senior management.* Managed yearly budget of $5 million and identified savings of 25%.* Implemented out-of- stock and perishable quality auditing program for all stores.* Established policies, standards and procedures within the service department.* Created and implemented audit process to enhance regulatory systems.

Improved training method with a more efficient and effective training manual and process.* Initiated web base interview process which increased shopper base by 20%* Liaison to executive management, store management and retail operations* Recruited and develop management within 8 divisions* Recruited and trained new mystery shoppers * Scheduled 120 shoppers within Alberta * Ensured stores receive the appropriate number of shops* Monitored and coached shoppers ensuring consistency and compliance* Responsible for $200,000 budget * Conducted productivity review of mystery shoppers helping identify areas of cost reduction

Facilitation of company orientations* Conducted Zenger Miller, front-line leadership training seminars* Project managed the scheduling and organizing new hires during company restructure of retail labor unit * Facilitated new hire training of cashiers, courtesy clerks and dept. staff* Developed training material for all store departments