Debbie Potaniec, Pmp Email & Phone Number

Portland, Oregon

• Lead, manage, and drive projects from discovery, strategy and design, development and delivery • Keep track of, drive forward, and assess the work of the team for project deliverables• Accountable for delivering projects on time, on or under budget, and to client’s expectations • Act as quality control police, assessing all deliverables and client-facing communications • Communicate with clients, fielding feedback, questions, and scope creep • Assist the Account Director in managing the client relationship• Assist the Partners in maintaining and managing processes and tools

• Project managed the implementation of 3 Navex software products within the Ecobat organization to track company policies and meet government compliance requirements.• Coordinated efforts of Navex implementation managers with Ecobat global team to provide system training and perform initial product set up.

• Project managed the migration of Kynect’s wireless services offering to a new software platform as the result of the T-Mobile/Sprint merger. • Managed the project to integrate with the carrier’s software system as well as the creation and modification of existing and new websites to support the platform change. • Worked with the project team to perform software testing and conduct a pilot test on the new platform to attain expected quality assurance standards.• Coordinated with the accounting, legal and operations teams to prepare for and manage the impact of the platform change to various functions throughout the business.

Dallas, Texas

• Used project management, business acumen, and customer relations skills to provide exemplary service to clients. • Focused teams on business objectives and track progress to ensure project milestones are completed on time, on budget, and with the desired results.• Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project plans, assigning resources based on skill set and availability.• Ensured that the project team understands all aspects of the contract relating to their respective responsibilities. • Facilitated the initial project planning stage and provide oversight with project execution, monitoring, and closure.• Responsible for resource management and planning across all functional areas. Working with department heads to plan for and successfully manage their resources assignments.

Dallas, Texas

• Successfully managed key accounts establishing relationships with and being an advocate for client stakeholders.• Skilled at taking over troubled accounts, repairing the relationship and converting unsatisfied clients into fans of the agency.• Fostered a sense of community among my team members and coworkers, always focusing on building positive relationships among the team.• Managed the efforts of the internal teams to ensure deliverables were delivered on time and met the expectation of the key client stakeholders. • Managed the Account Services team providing oversight and mentoring of the Account Managers.

Addison, Texas

• Established new processes to insure the timely delivery of services to clients. • Responsible for the account management and production teams delivery of Internet marketing services to our customers.• Recruited and developed a team of 30 marketing professionals to keep up with the market demand for client marketing programs.• Evaluated and implemented improvements to new social media product offering. Improvements included streamlining the process and increasing client satisfaction with a reduced ramp up period. • Created a project management template that is used as the standard for new client implementations.• Assigned resources and managed the fulfillment team during the successful onboarding of 150+ clients.

Carrollton, Texas

• Responsible for managing client relationships and maintaining client satisfaction with the delivery of SEO and paid media services. • Managed the on-time delivery of client projects by working with the delivery team to ensure our services were providing results that met our client’s objectives.• Evaluated and implemented changes to existing processes to improve efficiencies and quality of work.• Developed and managed relationships with 15-20 client accounts while keeping the client satisfaction scores at 9 plus (on a scale of 1-10).• Supervised the account services and production teams.

Allen, Texas

• Owned and operated a weekly publication that served advertising needs of small businesses in northern Collin County.• Developed distribution route of 50+ locations. • Produced and printed weekly publication.

Carrollton, Texas

• Directed the timely delivery of customer services and IT projects within budget and with agreed upon outcomes. • Partnered with internal departments to develop service offerings to satisfy both internal and external customers.• Responsible for the successful and timely completion of IT projects including client requested software development, internal system enhancements and development of web-based applications. • Improved internal customer satisfaction with delivery of IT services by 59% while reducing overhead by 45%. • Created a “Request for Services” process complete with an independent project cost estimation and cross-functional Project Priorities Committee.• Designed and linked performance-based compensation to improve execution and team cohesion resulting in a significant improvement in overall customer satisfaction.

• Assigned, scheduled, and oversaw projects involving client implementation, product development, client report specifications, software releases, database quality control, and connectivity to clients and vendors.• Managed multiple client software implementations working with personnel at the client site as well as internal staff.• Performed the role of business analyst translating client requests into programming requirements. • Coordinated with the technology staff as well as supervising the project team and outside contract programmers. • Oversaw the efforts of trainers regarding client training sessions and materials.