Debbie Potaniec, Pmp Email & Phone Number

Portland, Oregon

• Lead, manage, and drive projects from discovery, strategy and design, development and delivery
• Keep track of, drive forward, and assess the work of the team for project deliverables
• Accountable for delivering projects on time, on or under budget, and to client’s expectations
• Act as quality control police, assessing all deliverables and client-facing communications
• Communicate with clients, fielding feedback, questions, and scope creep
• Assist the Account Director in managing the client relationship

• Project managed the implementation of 3 Navex software products within the Ecobat organization to track company policies and meet government compliance requirements.
• Coordinated efforts of Navex implementation managers with Ecobat global team to provide system training and perform initial product set up.

• Project managed the migration of Kynect’s wireless services offering to a new software platform as the result of the T-Mobile/Sprint merger.
• Managed the project to integrate with the carrier’s software system as well as the creation and modification of existing and new websites to support the platform change.
• Worked with the project team to perform software testing and conduct a pilot test on the new platform to attain expected quality assurance standards.
• Coordinated with the accounting, legal and operations teams to prepare for and manage the impact of the platform change to various functions throughout the business.

Dallas, Texas

• Used project management, business acumen, and customer relations skills to provide exemplary service to clients.
• Focused teams on business objectives and track progress to ensure project milestones are completed on time, on budget, and with the desired results.
• Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project plans, assigning resources based on skill set and availability.
• Ensured that the project team understands all aspects of the contract relating to their respective responsibilities.
• Facilitated the initial project planning stage and provide oversight with project execution, monitoring, and closure.
• Responsible for resource management and planning across all functional areas. Working with department heads to plan for and successfully manage their resources assignments.

Dallas, Texas

• Successfully managed key accounts establishing relationships with and being an advocate for client stakeholders.
• Skilled at taking over troubled accounts, repairing the relationship and converting unsatisfied clients into fans of the agency.
• Fostered a sense of community among my team members and coworkers, always focusing on building positive relationships among the team.
• Managed the efforts of the internal teams to ensure deliverables were delivered on time and met the expectation of the key client stakeholders.
• Managed the Account Services team providing oversight and mentoring of the Account Managers.

Addison, Texas

• Established new processes to insure the timely delivery of services to clients.
• Responsible for the account management and production teams delivery of Internet marketing services to our customers.
• Recruited and developed a team of 30 marketing professionals to keep up with the market demand for client marketing programs.
• Evaluated and implemented improvements to new social media product offering. Improvements included streamlining the process and increasing client satisfaction with a reduced ramp up period.
• Created a project management template that is used as the standard for new client implementations.
• Assigned resources and managed the fulfillment team during the successful onboarding of 150+ clients.

Carrollton, Texas

• Responsible for managing client relationships and maintaining client satisfaction with the delivery of SEO and paid media services.
• Managed the on-time delivery of client projects by working with the delivery team to ensure our services were providing results that met our client’s objectives.
• Evaluated and implemented changes to existing processes to improve efficiencies and quality of work.
• Developed and managed relationships with 15-20 client accounts while keeping the client satisfaction scores at 9 plus (on a scale of 1-10).
• Supervised the account services and production teams.

Allen, Texas

• Owned and operated a weekly publication that served advertising needs of small businesses in northern Collin County.
• Developed distribution route of 50+ locations.
• Produced and printed weekly publication.

Carrollton, Texas

• Directed the timely delivery of customer services and IT projects within budget and with agreed upon outcomes.
• Partnered with internal departments to develop service offerings to satisfy both internal and external customers.
• Responsible for the successful and timely completion of IT projects including client requested software development, internal system enhancements and development of web-based applications.
• Improved internal customer satisfaction with delivery of IT services by 59% while reducing overhead by 45%.
• Created a “Request for Services” process complete with an independent project cost estimation and cross-functional Project Priorities Committee.
• Designed and linked performance-based compensation to improve execution and team cohesion resulting in a significant improvement in overall customer satisfaction.

• Assigned, scheduled, and oversaw projects involving client implementation, product development, client report specifications, software releases, database quality control, and connectivity to clients and vendors.
• Managed multiple client software implementations working with personnel at the client site as well as internal staff.
• Performed the role of business analyst translating client requests into programming requirements.
• Coordinated with the technology staff as well as supervising the project team and outside contract programmers.
• Oversaw the efforts of trainers regarding client training sessions and materials.