Debbie Pugh Email & Phone Number

Sudbury, GB

United Kingdom

Using my coaching, NLP and Hypnotherapy skills to support employee wellbeing in the workplace

Cambridge, England, United Kingdom

Cambridge, England, United Kingdom

United Kingdom

As Deputy Managing Director, my role is to drive strategic initiatives for the business, supporting long term growth plans and profitability goals. I am responsible for HR, health and safety, risk and compliance, customer service, quality and IT. I am responsible for digital transformation, change management and the overall commercial performance of.

National

As Interim Managing Director, I drove the strategy and had overall budgetary responsibility for the company, running the business in anticipation of the new Managing Director's arrival. With a focus on margin improvement, growth, health and safety and employee engagement, the task was to ensure stability and continuity during a period of change.

London, England, United Kingdom

As Commercial Director my main strategic responsibilities were to drive growth, customer service excellence and employee engagement. Other responsibilities included managing risk, compliance and legal matters, as well as integration of various acquisitions. I also drove business improvements and efficiencies, and implemented the digital transformation of.

UK

As Shared Services Director my role was to provide strategic support to the Data Solutions Business by driving growth, retention and high levels of customer satisfaction. I was also responsible for wider HR and administrative roles. My teams were organised into sales functions (Telesales, Marketing, Account Management and Tenders) and support functions.

United Kingdom

>Delivered Servicemark accreditation through The Institute of Customer Service>Delivered world class customer satisfaction ratings, and a Net Promoter Score of >50>Increased retention rates by 10% through a program of proactive renewals

National

Developed retention strategy to ensure continued downward churn ratesImplemented customer service strategy to promote strong internal and external relationshipsAchieved Institute of Customer Service accreditationManaged both field-based and office based customer service team, with focus on retention

Bachelor'S Degree, English Literature (British And Commonwealth)

Bachelor Of Arts (Ba), English Literature (British And Commonwealth)