Debbie Ralph Email & Phone Number

Banbury, Gb

Thames Valley

I was initially employed as the PA to the Court Manager and Deputy Justices’ Clerk but have progressed and am now employed as PA to the Head of Legal Operations (South East). This is a challenging role in light of budget and staffing reductions each year. My current responsibilities include: • Typing correspondence• Managing the diary of the HoLo• Liaising with senior staff within HMCTS South East Region and partner agencies such as CPS, Probation, Police and Defence Solicitors• Monitoring Legal Adviser sickness levels with a view to identifying trends and reducing AWDL (Average Working Days Lost)• Supporting Staff Engagement Champion in making efforts to improve engagement• Ensuring that mandatory training is carried out and submitting returns• Maintaining accurate headcount figures enabling accurate Workforce Planning• Preparing and submitting business cases when required• Responsibility for collating and submitting the Risk and Assurance Management Tool for Thames Valley Legal Staff• Submit any requests for Magistrates’ retirement gifts• Dealing with any Subject Access Requests or Freedom of Information Requests for the South East Region when received• Management of weekly virtual TIB (Team Information Board)• Collate and submit details of all accruals for the South East Region to be taken forward at the financial year end• Monitoring payroll and transaction reports to ensure all costs are allocated to the correct budget and liaise with Regional Finance Team to correct any errors

London, United Kingdom

Holmen Paper Ltd is a subsidiary of Holmen Paper AB based in Sweden and sells newsprint and coated papers to major printers and publishers within the UK. I was employed by Holmen Paper as an Administration Controller and my role included the following: • Provide Personal Assistant services to Managing Director • Provide administrative/secretarial services to Holmen Paper Limited• Monitor budgets for office contractors• Provide HR support• Producing reports/graphs using Microsoft Word and Excel• Organising customer visits to both Sweden and the USA by staff and customers including arrangements for car hire, hotels, air travel etc.• Maintain stocks of stationery and supplies of product samples and maintain stationery budget• Liaise with office furniture suppliers for maintenance/service and contract requirements• Co-ordinate staff training• Organising social events for staff and customers • Responsible for recruiting and managing administrative assistant

London, United Kingdom

I was initially employed as a Staff Secretary in the Property Management Dept which had responsibility for managing properties in Regent Street, Oxford Street and Shaftesbury Avenue on behalf of the Crown Estate Commissioners. My duties varied and included typing general correspondence, arranging appointments preparing tender submissions and reports, arranging artwork, preparing invoices for payment, maintenance of tenancy records on database, visiting properties to measure up and apportion service charge and insurance premiums and arranging for monies to be recovered. In June 1993, I was promoted to Partner’s Secretary and the work became more involved. In November 1995 I was again promoted to the position of Team Administrator. This position required me to be involved in the team’s billing, the firm’s Work in Progress (projected fees against current work) and various other administrative duties. In July 1996, I was again promoted to the position of Group Administrator. This position had three main duties. The first involved providing secretarial support for the head of the Property Group. The second deals with the preparation of the Property Group Board papers, attending the Property Group Board meeting, taking and distributing the minutes of the meeting and the third is the personnel side which involved recruiting and interviewing all support staff, following their progress once employed and arranging suitable cover internally for any sickness and holiday.